Livermore, California
0 comments
Not resolved

I own a junk hauling company and use thumbtack to send quotes to customers. On their website it states that "junk removal" cost 2 credits. I have sent serveral quotes out which i was charged 3 credits. Beware of this. Check out how much credit your business category cost and check the quote price befor you send.

Also i used to purchase 60 credits for $84.99 now they went and changed it to 50 credits for $103.99 again whats with these sudden changes without warning?

I contacted thumbtack via email and they can not give me an answer. They ask for all my account information even address and phone number so they can futher "assist" me. Still haven't received an answer to my questions regarding price change and unusual credit charge.

Oh, and if you want to leave them a yelp review. You cant. They dont have yelp for their business.

Review #865389 is a subjective opinion of a user.

3.1
Diversity of Products or Services
Customer service
Billing Practices
Discounts and Special Offers
Additional Fees
Exchange, Refund and Cancellation Policy
Value for money
Product or Service Quality
Reliability
Website
Warranty
Turnaround Time
Advertised vs Delivered
Staff
PRODUCT OR SERVICE
Thumbtack Website
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Thumbtack?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"I have already quoted close to 20 and have no work. Got one response, which never turned into a client. I have a Masters Degree, 25 years experience, and my..." Read more
"PRISTINE, Megan Stotts was fully oriented on required painting 7 rooms w/connecting hallways, Stotts agreed to do the entire job for $3500, with a starting date of 12 November,2016. A..." Read more
"I had reservations about THUMBTACK for quite some time now but I gave it a chance. I like the concept but CERTAINLY do not believe the professionals should be..." Read more
"After seeing that a Cheryl B. from my small hometown had viewed a quote sent for pet photography I was able to see her last name. Curious, I have been..." Read more
"I went into the store on March 12, 2017 and purchased a ottoman and after they took my cash money for the purchase and waited two weeks , today 3/23/2017..." Read more
"We bought a brand new refrigerator from Sears July 2016. This is March 23, 2017 and it still does not work. The have sent out service techs 9 separate times...." Read more
"I have bought many Steve Madden shoes. I bought a pair of heels aboit two years ago, which they broke the same night i wore them. I just bought a..." Read more
"I typed into google to buy tickets to see brisbane bronocos. The first website to show up was Viagogo. The website states..Concert & Sports Tickets at viagogo. Firstly it does..." Read more