Loganville, Georgia
2 comments
Not resolved

Hired mason through Thumbtack to fix brick steps.He left mortar all over bricks which can't be removed.

I tried a chisel, acid wash, sandpaper; everything. I will now have to replace all the bricks - will cost thousands to replace. Their customer service rep said (phone conversation 11/5/16) Thumbtack's property guarantee doesn't apply because a brick wasn't broken. The mason I hired (through their site) should come out and clean up the brick.

He further stated that had a brick been broken or a railing busted, it would apply. I told him my property WAS damaged as I have to replace the steps due to their mason's work. Their mason is refusing to return my calls.

Other masons have told me the steps have to be replaced now since the mortar has hardened into the pores of the bricks.It will cost me thousands.

Review #949841 is a subjective opinion of a user.

PRODUCT OR SERVICE
Repair
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Thumbtack?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Carlsbad, California, United States #1250907
Try acid and wire brush.
If I haven't already...
My husband has to go back and clean up after the Mexicans constantly!
Anonymous
Kennebunk, Maine, United States #1239004
Just use a cement stain to dye the mortar red, or wait for it to weather down to match.

You May Also Like

" I am out of the Charlotte, NC service area and of course, I am having issues which is why I am viewing this thread to begin with. I..." Read more
"I am a photographer in the Phoenix area. I have been TRYING to use thumbtack for almost two years now. I have done everything I could possibly do to make..." Read more
"I had reservations about THUMBTACK for quite some time now but I gave it a chance. I like the concept but CERTAINLY do not believe the professionals should be..." Read more
"I have already quoted close to 20 and have no work. Got one response, which never turned into a client. I have a Masters Degree, 25 years experience, and my..." Read more
"I went thru the enrollment process, wanting to be insured for 2016. Unfortunately, because of my financial situation, I was unable to make my first or any other premium payment..." Read more
"Ordered a two pack of Makita BL1830 and received a two pack of BL1815. The capacity rating of the BL1830 is 3.0 au and the capacity of the BL1815 is..." Read more
"I was told to wait for my battery order to arrive by the seller. order was valued $713USD The seller went into radio silence, would not reply to emails or..." Read more
"Wendy Kinnear ID no: 7696892 72 campsie Road, Dear sir/madam, I have received tickets for Good Morning Mr's Brown that I ordered for Viagog and I think you have sent..." Read more