“Thumbtack Does Not Honor Its Customers”

39 of 1102 Thumbtack reviews

Alana McCurdy aka Wilma H Jackson (Double A Cleaning of Brewton AL) a supposed Thumbtack Pro, quoted me a price for the repair of windows on a house.

Based on the quote given she asked for and received 50% down, she received the payment and I have not talked to or seen her again.

Now my house has 6 windows, or holes in the wall with not windows that allow me to secure the house. (See attached photos)

Thumbtack then told me they will NOT honor their Pro with their $1M property protection because no damage was done to the property, really. I'm missing 6 windows in my house.

This review is a subjective opinion of a user.
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More Review Details

Reliability
Product or Service Quality
Customer service
Warranty
Turnaround Time
Discounts and Special Offers
Additional Fees
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Billing Practices
Website
Diversity of Products or Services
Staff
Value for money
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  • What I liked
      No items
  • What I disliked
    • Serviceman no show
    • Not honoring warranty
    • Lack of screening pro

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
$1000
Product or service
Review category
Professional Services
review #949471

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