“Thumbtack Does Not Honor Its Customers”

143 of 1208 Thumbtack reviews

Alana McCurdy aka Wilma H Jackson (Double A Cleaning of Brewton AL) a supposed Thumbtack Pro, quoted me a price for the repair of windows on a house.

Based on the quote given she asked for and received 50% down, she received the payment and I have not talked to or seen her again.

Now my house has 6 windows, or holes in the wall with not windows that allow me to secure the house. (See attached photos)

Thumbtack then told me they will NOT honor their Pro with their $1M property protection because no damage was done to the property, really. I'm missing 6 windows in my house.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Diversity of Products or Services
Warranty
Discounts and Special Offers
Staff
Billing Practices
Reliability
Value for money
Website
Additional Fees
Turnaround Time
Exchange, Refund and Cancellation Policy
Product or Service Quality
Customer service
Advertised vs Delivered
More

  • What I liked
      No items
  • What I disliked
    • Serviceman no show
    • Not honoring warranty
    • Lack of screening pro

Reason of review:
Damaged or defective
Preferred solution:
Full refund
Monetary loss:
$1000
Product or service
Review category
Professional Services
review #949471

Author wants to be contacted by the company. Learn more

Had an experience with Thumbtack? Submit review ›
Helpful? 1 Yes 1 1 No 1
Had the same issue 0 Yes 0
143 of 1208 Thumbtack reviews

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

 
×
You were reading a complaint about Thumbtack.
Filing a new complaint about
×