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I have worked with Thumbtack for 2 years. I spent a lot of money giving quotes and even though I lost a lot, I also was gaining customers.

All of a sudden I was deactivated without a phone call or anything. When I tried calling on 2 occasions to find out why, I was put on hold and no one ever answered the phone.

I have great reviews on my profile that I want that belong to me - I feel they should at least let me have those. I feel I was discriminated against and was not given the courtesy of a phone call.

Reason of review: background check only being done on select people.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

Location: Grove City, Ohio

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Guest

This the company is a scammer it creates false leads to bring pros to bid on them and make money, when you senda quote they respond with a word,(what's next' this is a really bad for pros who legal running business, I created an account to get customers in 6 months I just paid $1200 in fees with 0 real customer so I decided to investigate, plus some lead are from people who are shopping prices around and the want to pay the cheapest labor they can. pros stay away from this site

Guest

This service is OK to pick up quick customers.however they are not loyal or fair to those who pay on this service..and the so called recovery team marketing individual or most management there are complete jokes...people BEWARE

Guest

The same happened to me. I am thinking these guys are full of it.

Guest
reply icon Replying to comment of Guest-1039332

They are a total RIP off!

Guest

The first time I logged on to open an account as a pro they immediately deleted my profile. I had not even interacted with any customers yet.

After contacting their office they assured me that me everything was fine and to go ahead and create my profile again. After two days responding with quotes to customers that need help my profile disappears again. There was no indication of what or why. Thumbtack took my money for a background check and purchase of credits and I get left out in the cold.

Is this website a scam??

Are they just taking people's money? I'm feeling pretty upset.

Guest
reply icon Replying to comment of Guest-1038347

Scam no very calculated yes....yes they will get you and move on to the next leaving a business in complete destruction

Hoa Kxh

Iโ€™m glad you reached out to us. When we decide to deactivate an account, itโ€™s not a decision that is made lightly; we take several things into consideration and always try to be fair based on the information we have.

Out of respect for our pros, we make an effort to reach out to them when this happens.

Iโ€™d really love for you to call us at (800) 343-1710 to speak with our Marketplace Integrity team regarding this matter.

We have agents available 7 days a week, 6am-10pm MST. Please let us know how else we can assist you.

-Alexis

Guest
reply icon Replying to comment of Hoa Kxh

I asked for my reviews as I'm not dealing with Thumbtack anymore as they have plainly discriminated against me. I have excellent reviews and I should at least get those. I was actually told they would be sent to me and I never received them and that was a week ago.

Guest
reply icon Replying to comment of Hoa Kxh

How'd I delete review I wrote sonebody wasn't finished with it.. can just delete my account or will stay there

Guest
reply icon Replying to comment of Hoa Kxh

How can someone use your company for 2yrs give you money build a clientele and then all of a sudden you wanna do background checks and then you donโ€™t even have the nerve to speak to the ppl who you deactivate you ignore them so itโ€™s not true that you reach out to them..I have heard this from many ppl who were doing good business with this company only to get screwed..shame on uou

Guest
reply icon Replying to comment of Guest-1411042

This is not a professional company. Do not list your business here.

Guest
reply icon Replying to comment of Hoa Kxh

Amateur m after place integrity team...joke do they know how to deal with people no no no...book smart only

Guest

You, along with all other business owners on Thumbtack, should definitely be entitled to keep a copy of your reviews on Thumbtack, as long as there were no wrongful business practices happening on your part. That sucks.

Their rules should be rewritten to include that. So Why did they pull the plug on you?

Guest

still no response as to y they did that?

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