i am a full-time professional clown and have been for the past 21 years.i have been a thumbtack pro for only a few months and will now end my association with this company.
I've been hired several times through this site; and always gotten 5-star reviews.....at least until today. today a client left me a 2-star rating with no comment. when I asked why, she said that it was because I didn't have my 2 live bunny rabbits at her party. she was wrong; they were part of my show and enjoyed by all her guests.
but she was not in the room for my show; so she made an incorrect assumption and, rather than checking with her guests or contacting me, she just posted a 2-star rating. I called thumbtack, explained that the rating was based on misinformation, and asked them to contact the client for a clarification. thumbtack refused, told me it was unfortunate but they would do nothing about it. I do not want to be associated with a company that has no respect for its professionals.
if there is a questionable review, thumbtack should care enough to contact the client and ask what went wrong. if they had done this in my case, the client would have told them she made a mistake. as it stands, I am punished because thumbtack doesn't care enough about pros to get a fair assessment. basically, I was told that clients can write anything they want and not be challenged.
who needs it?bye, thumbtack.
More Review Details
What I liked
What I disliked
- Will not remove inaccurate reviews
You May Also Like
- "I found a PHOTOBOOTH guy who was to do my guest book through thumbtack. I signed the contract and paid him in full but he never showed and never returned..."
- "I hired man recommended by your service and he turned out to be a fraud!! I'm disabled and he took me for $212.00!!! This is a lot of..."
- "We hired a cleaning professional from the Thumbtack web site to clean our apartment on a regular basis as we have a new baby. The cleaning professional was initially..."
- "The company Hole in One Clearing House Dennis Chase owner continues to slander and slag others in their industry in order to deflect from their own inefficiencies which include ripping..."
- "All website, email, and Appliance Deliver Terms and Conditions data clearly states delivery and haul away of old appliance are included in the delivery package. False. I ordered a dishwasher,..."
- "I purchased the veggie lovers bag salad from my local grocery store in Maryland and have been slowly consuming it over the last 3 days. Today at lunch I found..."
- "if this is how walmart ships items i will no longer buy from them and on top of it I was told since the items that I purchased were from..."
- "OMG DONT RENT FROM THEM!! They are slum lords! Online the pictures were of a nice house. I rented via internet moving from Florida to Indiana. What I got was..."