Boston, Massachusetts
Not resolved

Got an estimate from a plumber.Paid him 1/2 up front.

The guy didn't show up 5 times. I reviewed them on Thumbtack to warn other people. Thumbtack contacted me and told me they were taking down my review since the plumber didn't know me. I told them the story and offered proof.

The plumber also lied about getting permits, obtaining the parts, etc. They deleted my review since there was no way I would attempt to 'do business' with the guy after all that. Thumbtack said it was 'their policy'.

Would you trust someone who fails to show up 5 times and lies?

Thumbtack should not be used since they remove negative reviews.I will not use them again and would assume all negative reviews are deleted.

I didn't like: Lack of accountability.

Review #897304 is a subjective opinion of a user.

Product or Service Quality
Customer service
Thumbtack Customer Care
Reason of Review / Monetary Loss Problem with delivery / Not specified
Preferred solution Not specified

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I would review the company via a different avenue i.e. Google or another business listing the company may have in order to warn others about your experience..
I have noticed some of my competitors have high ratings when my clients were very displeased with their work and hired me.
They submit fake requests (costing other pros) and even write 5 star reviews for themselves to hide the poor reviews, but wow, I didn't know Thumbtack actually removed the bad ones!
I give only stellar service and I am sorry that this was your experience!
Something has to change on the site soon or I am done buying these fake leads for good!
I actually have been sent proof that employees of Thumbtack are submitting the exact same jobs in different areas..
to Lisa_NC Burbank, California, United States #1258594
they usually don't... i had a man call my phone with the number blocked talking to some girl in the background about luring me into his home being very specific about the work i do and what i looked like then calling 8 more times never speaking to me only at me then refusing to respond to me. he would call right back if i hung up but he wouldn't leave a voice mail if i didn't answer which let me know he was doing it intentionally for sure. i was scared as a 120ish, sometimes down to 112 unfortunately, girl with an autoimmue disorder that would make me fighting off an attacker very difficult. the calls continued through out the night. all from a blocked number. i had no way of knowing which bid had done this and who was unsafe. i tried calling my phone company who said to call the police as they wouldn't release the blocked number without a court order. the police told me it would take 30-40 recorded blocked calls from the same person to obtain an order for harassment since my call recording app aparently doesn't record the incoming audio when outbound audio is unmuted (this wasn't a fun way to find that out) and i didn't get the part where he was discussing how he was going to lure me to his home on the primise of doing work for him. i wound up paying a service to route my calls through a 1-800 number that would ring back my line with the number unmasked. I got a positive match for a lead from thumbtack. I had an appointment with a new client the day after this... Show more

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