ThruDark does not have customer service numbers where you can place an order, ask questions regarding the online store, and solve different purchasing issues. All communication is in writing. However, such a way of contacting the company is also effective. If you prefer to talk in real-time, use an online chat option. It is available as a round icon in the lower right corner of the online store website. Click on “Chat with us”, type your question in the appropriate field, and click “Enter” to send your message to a virtual assistant.
If you have inquiries related to the cookie policy or privacy policy, send a letter to the following ThruDark email: dpo@thrudark.com. Regarding Terms & Conditions, follow “Terms & Conditions” in the “SUPPORT” block at the bottom menu of the official company site and fill out a contact form. If you have customer-related questions, ask them via the chat option we mentioned above.
The ThruDark main office address is Link House, 3rd Floor 25 West Street Poole Dorset BH15 1LD. You can visit it for a conversation with the company’s CEO or specialists of a certain department regarding corporate-related matters. If you want to visit Unit Four, the TruDark exclusive retail store, write down where it is located: Unit 4 Horizon Park Innovation Close Poole, Dorset, BH12 4FP.
The ThruDark support chat is available 24/7. The doors of the TruDark store are open during the following hours: Monday through Friday from 11 a.m. to 6 p.m. On Saturday, the store operates from 11.m. to 7 p.m. Sunday is a day off. Note that the above-mentioned hours are indicated taking into account the GMT+1 time zone.
