Thrift Savings Plan Phone Numbers and Emails

Toll-Free Number:

  • (877) 968-3778
    Toll Free
Send Message

Customer Service:

  • (202) 942-1450
    Benefits Specialist And Educator Training
  • (404) 233-4400
    International

Thrift Savings Plan Emails:

Complaints/ Feedback
Customer Service
Agency Support Team, Benefits Specialist And Educator Training
General Info
Legal
Privacy Inquiries
Media
Office of External Affairs
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact Thrift Savings Plan Customer Service?

Most Popular Number:

(877) 968-3778
Toll Free

The TSP customer service number is 1-877-968-3778. You can call this toll-free number for general information about the company and its services. The professional agents will answer your questions regarding their Plans and explain the details. Note that you will need your six-digit PIN to access your account information. You can also contact the corporate office representatives at this phone line. They will handle your concerns and complaints and consider your service improvement suggestions. If you require special assistance, dial 711 or call 1-877-847-4385 for TDD service. The International TSP contact number is 1-404-233-4400. You can call the Customer Service Center at this helpline for information and support from abroad.

The Thrift Savings Plan address for general inquiries is ThriftLine Service Center, C/O Broadridge Processing, PO Box 1600, Newark, NJ 07101-1600. You can also use this address for Death benefit claims, Federal tax levies, and Criminal restitution orders. The address for Overnight Delivery is ThriftLine Service Center, C/O Broadridge Processing, 2 Gateway Center 283-299 Market Street 17th Fl, Newark, NJ 07102.

The matters regarding Guardianship and Conservatorship can be discussed at TSP Power of Attorney (POA) Center, C/O Broadridge Processing, PO Box 1990, Newark, NJ 07101-1990. For Divorce Decrees, Retirement Benefits Court Orders, and Child Support Court Orders, mail TSP Court Order Center, C/O Broadridge Processing, PO Box 120, Newark, NJ 07101-0120.

You can reach the TSP customer service using the chat feature on their website. Visit their Contact Us page and click the icon in the bottom right corner of the screen. The virtual assistant will help you troubleshoot your issue and answer simple questions. You should log in to My Account to ask the chatbot account-specific questions or to connect with a live representative during business hours.

If you have questions about the Privacy Policy, you can complete the Privacy Act Request in the FRTIB privacy division section on the Contact Us page. You can also click the Feedback button to message the support team about their website accessibility.

The TSP customer service hours are Monday through Friday from 7 a.m. to 9 p.m. ET. Within these business hours, you can call the customer service representatives or get in touch with them via live chat. They will answer your questions and assist should you have problems. If you require help outside working hours, the virtual assistant on their website is ready to provide general information 24/7.

If your issue is not time-sensitive, email the Help Center at thriftline@tsp.gov. The customer support team will contact you as soon as they study your request. Use the regular mailing address for official correspondence and documents.

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Contact Information

Thrift Savings Plan Website:

Thrift Savings Plan Help Center:

Corporate Office Address:

Thrift Savings Plan
1600
Newark, New Jersey 07101-1600
United States

Other Info (opening hours):

Hours:

Monday - Friday: 7:00am - 9:00pm (Eastern Time)


Other Locations:

FOIA/Privacy Act Officer

Federal Retirement Thrift Investment Board

77 K Street, NE., Suite 1000

Washington, DC 20002

USA


Court Orders

TSP Court Order Center

C/O Broadridge Processing

2 Gateway Center

283-299 Market Street 17th Fl

Newark, NJ 07102

USA

Fax: +1 (773) 915-6006


Mailing Addresses:

Power of Attorney

TSP Power of Attorney (POA) Center

C/O Broadridge Processing

PO Box 1990

Newark, NJ 07101-1990

USA

Fax: +1 (773) 915-6007


Court Orders

TSP Court Order Center

C/O Broadridge Processing

PO Box 120

Newark, NJ 07101-0120

USA


Overnight Delivery

Power of Attorney

TSP Power of Attorney (POA) Center

C/O Broadridge Processing

2 Gateway Center

283-299 Market Street 17th Fl

Newark, NJ 07102

USA

More contact details

Fax:

+1 (276) 926-8948
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