Contact Thrift Savings Plan Customer Service

The Thrift Savings Plan address for general inquiries is ThriftLine Service Center, C/O Broadridge Processing, PO Box 1600, Newark, NJ 07101-1600. You can also use this address for Death benefit claims, Federal tax levies, and Criminal restitution orders. The address for Overnight Delivery is ThriftLine Service Center, C/O Broadridge Processing, 2 Gateway Center 283-299 Market Street 17th Fl, Newark, NJ 07102.

The matters regarding Guardianship and Conservatorship can be discussed at TSP Power of Attorney (POA) Center, C/O Broadridge Processing, PO Box 1990, Newark, NJ 07101-1990. For Divorce Decrees, Retirement Benefits Court Orders, and Child Support Court Orders, mail TSP Court Order Center, C/O Broadridge Processing, PO Box 120, Newark, NJ 07101-0120.

You can reach the TSP customer service using the chat feature on their website. Visit their Contact Us page and click the icon in the bottom right corner of the screen. The virtual assistant will help you troubleshoot your issue and answer simple questions. You should log in to My Account to ask the chatbot account-specific questions or to connect with a live representative during business hours.

If you have questions about the Privacy Policy, you can complete the Privacy Act Request in the FRTIB privacy division section on the Contact Us page. You can also click the Feedback button to message the support team about their website accessibility.

The TSP customer service hours are Monday through Friday from 7 a.m. to 9 p.m. ET. Within these business hours, you can call the customer service representatives or get in touch with them via live chat. They will answer your questions and assist should you have problems. If you require help outside working hours, the virtual assistant on their website is ready to provide general information 24/7.

If your issue is not time-sensitive, email the Help Center at thriftline@tsp.gov. The customer support team will contact you as soon as they study your request. Use the regular mailing address for official correspondence and documents.