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1.0

I am attempting to look at clothes on ThredUp, but first the site forces me to login. (Do you want my money or not?) Apparently, my email address is already in use, but there's no forgot password button.

I attempt password after password, to no avail. I attempt to place a call to customer service, but guess what -- clicking on the "Contact Us" button again opens the pop-up dialogue to login. After searching the web for a customer service phone number, I discover that there is no phone number!

Because ThredUp is one of the google-clones with no real customer service. I will definitely not be buying anything from this clunky and cumbersome website.

Reason of review: Poor customer service.

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Nikolette Tar

And not any way to talk to a human for help!.....

Dezmond Zbj

Hi there,

We are sorry to hear you had trouble logging into the website. At this time we don't offer phone support but we guarantee our customer support team is full of real life agents ready to assist you!

You can live chat in at https://support.thredup.com/hc/en-us or email support@thredup.com for assistance!

We hope to hear from you soon! :)

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