Rocky Mount, Virginia
2 comments

After having a battery installed in my iPhone...Once I got home, I realized that the volume controls and the vibrate features no longer worked.

I contacted Matthew Snider via Facebook to notify him of the issue and we agreed upon meeting the following day at his place of business to check my phone. I drove 45 minutes only to get there and find the door locked. I notified Mr. Snider to which he informs me that they had closed early and that he thought I had seen his post on Facebook which it had never showed up in my newsfeed so I never saw it.

Yes... I was irritated after paying to have the battery installed and having my phone broken and then driving back to find no one there. Yes... He offered for me to come back another day which is almost impossible with my work schedule.

I told his that I would get someone else to fix it and that I was not coming back. Yes I was irritated but at no point was I disrespectful to Mr. Snider. I cannot say the same for him.

Not only did he verbally bash me, he also verbally bashed another customer that I happen to know to me as well. I have never dealt with a more unprofessional person in my life.

I personally would not recommend Those a Phone Guys because Mr.Snider apparently has an anger control issue and cannot manage his emotions when dealing with difficult situations.

Review about: Cell Phone Battery.

Review #628554 is a subjective opinion of a user.

1.0
Diversity of Products or Services
Product or Service Quality
Price Affordability
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Those Phone Guys?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1087509
Its your fault. You should have read the reviews on his buisness before giving him your money.
Anonymous
#979239
As a business owner he shouldn't close his doors early unless it is an absolute emergency and there is no one to stay there. And expecting clients to check facebook as notification of closure when they have an appointment to see the business is unprofessional. Aside from that the owners language to this customer is horrible and I hope his business fails due to his lack of business skills.

You May Also Like

"I sit hear and read all these interesting comments and it just baffles me at the way people communicate their feelings. If anyone has ACTUALLY taken the time to..." Read more
"I contacted Dave Adamson at SEO Juice after having seen one of his promo ads in the Warrior Forum. I was looking to increase traffic to my website which..." Read more
"I switched from Rogers to Telus, after an hours with the paper work, got home and gave the phone to my wife, left to work, make a first called to..." Read more
"Are you a psychopath? Are you a ***? Do you have no moral compass? If so, Smart Circle International is the place for you. Everybody hears..." Read more
"We bought a mattress without being told that it's a floor model and now that I found two huge slits on the memory foam, they are telling me that they..." Read more
"I purchased a bag from shop.highsierra.com, found defective stitch near the zip after I received it, called CS hotline and got rejected for my free return label request, the so-called..." Read more
"Okay, I am one of the people who signed up for the free trial and had to pay 70-something dollars for the 6 month service because I didn't cancel in..." Read more
"Good morning I purchased 2 pair of uggs from the walking company in October 2016 approximately 5 months ago. On March 20th I attempted to put on a pair of..." Read more