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Contact Thorlo Customer Service

Thorlo Phone Numbers and Emails

Toll-Free Number:

  • (888) 846-7567
Call customer service
Send Message

Customer Service:

  • (704) 872-6522

Thorlo Emails:

Customer Service
Media
pr@thorlo.com
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Thorlo Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call Thorlo is 8888467567. 67% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Sunday and Saturday.

  • Be prepared for the call as Thorlo may ask you for the following information to identify you as a customer: first and last name.

View full overview ›
PissedConsumer Club

Contact Information

Thorlo Website:

Thorlo Help Center:

Corporate Office Address:

Thorlos
463 7th Ave., Suite 1301
New York, New York 10018
United States

Fax:

+1(704) 838-7005

Thorlo Rating Based on 2 Reviews

Rating details

2.6
more details
Product or Service Quality
Reliability
Website
Price Affordability

Rating stats

Rating trend

How Good is Thorlo's Customer Service?

Clem Zbc
Clem Zbc
Feels Disappointed | Jan 30, 2024

No experience. No one answered any phones!!!!

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Jaslyne Yhi
Jaslyne Yhi
Feels Disappointed | Jul 09, 2023

lousy, Never could get ahold of a person,

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Roch Jtf
Roch Jtf
Feels Neutral | Apr 22, 2023

I am still waiting for an authorization to return order #TH874065.
This is the last time I ask for a return label/authorization. I have made repeated effort's since the day I rcvd them : April 14th. I have been A 25 year CUSTOMER. Pease assist
Thank You. Hank Dozier at : dozierhank@***.com
50 Autumn Lane, Portland, Me 04103

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Krislyn Fii
Krislyn Fii
Feels Disappointed | Dec 10, 2022

How does it take five business days to put four pairs of sox out the door I

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Summary of Thorlo Customer Service Calls

24 TOTAL
CALLS
00:00 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Thorlo?

Request for Information Question:

  • “I need help with a style of sock”
  • “Order information”
  • “Over one week has passed with no response about socks I do not want and did not expect to be what they are”

Shipping and Delivery Question:

  • “What size socks fall in the "M" category”
  • “Where is my order, placed 1/20/2024 and confirmed”
  • “Size question”

Product/ Service Question:

  • “Placed an order and then i was told there is a delay in shipping. Want to know when my order will be shipped”
  • “`purchase socks”
  • “Defects”

Return/ Replace Question:

  • “Return”

Other Question:

  • “Different address than the payee”
  • “STOP TEXTS!!”
  • “Ship date for socks”

Compare Thorlo Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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