Thorlo Phone Numbers and Emails

Toll-Free Number:

  • (888) 846-7567
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Customer Service:

  • (704) 872-6522

Thorlo Emails:

Customer Service
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Thorlo Customer Service Overview

The aggregated data is based on calls made from website and questionnaires provided by users.

  • More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email
  • The best phone number to call Thorlo is 8888467567. 60% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday and Wednesday, while the shortest are on Sunday and Saturday.

  • Be prepared for the call as Thorlo may ask you for the following information to identify you as a customer: first and last name.

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PissedConsumer Club

Contact Information

Thorlo Website:

Thorlo Help Center:

Corporate Office Address:

463 7th Ave., Suite 1301
New York, New York 10018
United States


+1(704) 838-7005

Thorlo Rating Based on 2 Reviews

Rating details

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Price Affordability
Value for money

Rating stats

Rating trend

How Good is Thorlo's Customer Service?

Clem Zbc
Clem Zbc
Feels Disappointed | Jan 30, 2024

No experience. No one answered any phones!!!!

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Jaslyne Yhi
Jaslyne Yhi
Feels Disappointed | Jul 09, 2023

lousy, Never could get ahold of a person,

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Roch Jtf
Roch Jtf
Feels Neutral | Apr 22, 2023

I am still waiting for an authorization to return order #TH874065.
This is the last time I ask for a return label/authorization. I have made repeated effort's since the day I rcvd them : April 14th. I have been A 25 year CUSTOMER. Pease assist
Thank You. Hank Dozier at : dozierhank@***.com
50 Autumn Lane, Portland, Me 04103

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Krislyn Fii
Krislyn Fii
Feels Disappointed | Dec 10, 2022

How does it take five business days to put four pairs of sox out the door I

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Summary of Thorlo Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Thorlo?

Request for Information Question:

  • “Order information”
  • “To find out when my order will be shipped- it was ordered 1-6-23. You do not return my phone calls!”
  • “Checking up on an order”

Shipping and Delivery Question:

  • “Where is my order, placed 1/20/2024 and confirmed”
  • “Size question”

Product/ Service Question:

  • “Placed an order and then i was told there is a delay in shipping. Want to know when my order will be shipped”
  • “Defects”

Return/ Replace Question:

  • “Return”

Other Question:

  • “STOP TEXTS!!”
  • “`purchase socks”
  • “Over one week has passed with no response about socks I do not want and did not expect to be what they are”

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