Thorlo Phone Numbers and Emails

Toll-Free Number:

  • (888) 846-7567
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Customer Service:

  • (704) 872-6522

Thorlo Emails:

Business Customer Service
Customer Service
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Contact Information

Thorlo Website:

Thorlo Help Center:

Corporate Office Address:

463 7th Ave., Suite 1301
New York, New York 10018
United States


+1(704) 838-7005

Thorlo Rating Based on 1 Review

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How Good is Thorlo's Customer Service?

Roch Jtf
Roch Jtf
Feels Neutral | Apr 22, 2023

I am still waiting for an authorization to return order #TH874065.
This is the last time I ask for a return label/authorization. I have made repeated effort's since the day I rcvd them : April 14th. I have been A 25 year CUSTOMER. Pease assist
Thank You. Hank Dozier at : dozierhank@***.com
50 Autumn Lane, Portland, Me 04103

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Krislyn Fii
Krislyn Fii
Feels Disappointed | Dec 10, 2022

How does it take five business days to put four pairs of sox out the door I

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Summary of Thorlo Customer Service Calls

00:00 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Thorlo?

Request for Information Question:

  • “To find out when my order will be shipped- it was ordered 1-6-23. You do not return my phone calls!”
  • “Checking up on an order”

Product/ Service Question:

  • “Defects”

Shipping and Delivery Question:

  • “Size question”

Return/ Replace Question:

  • “Return”

Other Question:

  • “Over one week has passed with no response about socks I do not want and did not expect to be what they are”
  • “Ship date for socks”
  • “Socks”
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