The Thinx customer service contacts include a phone number, which is 9178198171, and is the most efficient way to reach the Thinx team. It was established that Monday is the busiest day of the week due to high call volume and, more often than not, long waiting time, while Saturday is the least busy. It is estimated that an individual on the phone is connected to a representative within an average time of 8 seconds only. Most telephone customers contact Thinx phone number with issues to do with returns and replacement of their products, activation, or deactivation of their services, or with general queries that they have concerning Thinx’s products or services.
The official Thinx email one should write to for any issue is hello@shethinx.com. Based on customers’ suggestions, complaints, inquiries, returns and replacements, 100% of the customers stated that they have used this email address. It is a direct email for customers, which can only receive a simple message from the client who needs help from the Thinx Company; the team will promptly reply to the email and assist the client with suitable advice. This email address will enable the customers to receive a prompt and proper response from the Thinx team.
Thinx address is at PO Box 158, Eastchester, New York 10709, United States. This is the official Thinx office of the company’s business premise and this is where customers should address any written correspondence such as letters and packages. Those who want to come to the Thinx headquarters in person should be informed about this address and their working hours. Note, that this headquarters address is vital for Thinx since it serves as the company’s physical address to which clients can post their communications and correspond with executives.
Since the firm mainly operates online, their customer care support is able to help customers through email or phone. Thinx has a customer service department who will be glad to attend to customers’ concerns and issues during working days from 9.00 AM to 5.00 PM, Eastern Standard Time, from Monday to Friday. However, after the working hours, the clients may also consult the team through email and the team will provide feedback as soon as possible.
On the Thinx website, there are several options through which one can reach out to Thinx’ customer service representatives. For instance, on the Thinx website, customers can follow the “Contact Us” link that is situated at the bottom of the webpage to get to the contact page. From there, customers can also use a form where they have to insert their name, email, and a message to the Thinx team. Moreover, the customers can also opt for the button of the Thinx Live Chat, which is active during the business hours and offers direct communication with the representative.
