Thinkific Phone Numbers and Emails

Toll-Free Number:

  • (888) 832-2409
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Thinkific Emails:

Accounting/ Billing
Accounts Payable
Customer Service
Cancellation and Termination, Security
General Info
Investors/ Franchising
Media
Press Inquiries
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Thinkific Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Thinkific Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    67% phone 33% email
  • The best phone number to call Thinkific is 8888322409.

  • The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 1 minute.

  • Be prepared for the call as Thinkific may ask you for the following information to identify you as a customer: first and last name.

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How to Contact Thinkific Customer Service?

Most Popular Number:

(888) 832-2409
Total calls: 41 Last call: Jul 4, 2024

Thinkific is a program for creating and selling online learning programs and courses. To get in touch with Thinkific support team and discuss your inquiry with a live customer care representative, please call 888-832-2409. Call this number to learn more about offered solutions and pricing or get assistance with your account, technical issues, or billing inquiries.
To avoid long wait times, do not call Thinkific on Monday as this is the busiest day of the week for the team.

Thinkific email address for reaching out to the customer service team is support@thinkific.com. To cancel your subscription, send a request to customers@thinkific.com. If you are experiencing security issues and want to report security abuse, contact the company at security@thinkific.com.
To get general information about the company and product overview, drop an email at infor@thinkific.com. Having billing issues and seeking to contact the billing department? Send your email to billing@thinkific.com.

Thinkific live chat support is available Monday through Friday between 6 am and 5 pm PT. This kind of support is available on the basic plan and above. The corporate chatbot is available 24/7.
If you would like to reach out to the company via phone, you can request a call and schedule it for the most convenient time.

The company’s headquarters is located in Vancouver. Thinkific address is Thinkific Labs Inc., 369 Terminal Ave., Ste 400, Vancouver, British Columbia V6A 4C4, Canada. You can request a meeting to speak to a customer representative or contact the company offline (if you need to send documents, for example).

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Contact Information

Thinkific Website:

Thinkific Help Center:

Corporate Office Address:

Thinkific Labs Inc.
369 Terminal Ave., Ste 400
Vancouver, British Columbia V6A 4C4
Canada

Thinkific Rating Based on 2 Reviews

Rating details

1.2
more details
Exchange, Refund and Cancellation Policy
Style and Design
Diversity of Products or Services
Price Affordability

Rating stats

Rating trend

Summary of Thinkific Customer Service Calls

41 TOTAL
CALLS
00:35 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Thinkific?

Request for Information Question:

  • “Need support with the app”
  • “Question about my landing page”
  • “Requesting Support”

Payments and Charges Question:

  • “Charge”
  • “Billing”
  • “Fraud charge on”

Account Question:

  • “Membership”
  • “My account has been hacked”
  • “Current account”

Website/ Application Question:

  • “An issue with my course details on my website”
  • “Problem accessing site”
  • “Received email my site is deleted”

Activation/ Cancellation Question:

  • “Cancel subscription and refund”
  • “Cancel subscription”
  • “I've already canceled and you've charged me again”

Product/ Service Question:

  • “App broken”
  • “Problem accessing site”

Staff Question:

  • “Customer service”

Cards Question:

  • “Fix an issue with cards being declined.”

Other Question:

  • “Discuss drip feed course manually”
  • “Upgrade plan”
  • “Want to use community feature”

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