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Contact Thinkific Customer Service

How to Reach a Person at Thinkific

Verified Contact Information

Toll-Free Number:

  • 1-888-832-2409
Call Now
Send Message

Accessibility:

accessibility@thinkific.com

Accounting/ Billing:

finance@thinkific.com
Accounts Payable
billing@thinkific.com

Customer Service:

customers@thinkific.com
Cancellation and Termination
security@thinkific.com
Security
support@thinkific.com

General Info:

info@thinkific.com

Investors/ Franchising:

ir@thinkific.com

Legal:

taxes@thinkific.com

Media:

press@thinkific.com
Press Inquiries

Thinkific Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Thinkific Phone Number
1 (888) 832-2409
Average Calls duration
1 minute
Most Popular Thinkific Email Address
customers@thinkific.com
Issue Resolution Rate
Low (2% reported full resolution)
Contact Method Distribution
72% phone, 28% email
Common Reasons for Contact
Request for information, account, payments and charges
View full overview

How to Contact Thinkific Customer Service?

Thinkific is a program for creating and selling online learning programs and courses. To get in touch with Thinkific support team and discuss your inquiry with a live customer care representative, please call 888-832-2409. Call this number to learn more about offered solutions and pricing or get assistance with your account, technical issues, or billing inquiries.
To avoid long wait times, do not call Thinkific on Monday as this is the busiest day of the week for the team.

Thinkific email address for reaching out to the customer service team is support@thinkific.com. To cancel your subscription, send a request to customers@thinkific.com. If you are experiencing security issues and want to report security abuse, contact the company at security@thinkific.com.
To get general information about the company and product overview, drop an email at info@thinkific.com. Having billing issues and seeking to contact the billing department? Send your email to billing@thinkific.com.

Thinkific live chat support is available Monday through Friday between 6 am and 5 pm PT. This kind of support is available on the basic plan and above. The corporate chatbot is available 24/7.
If you would like to reach out to the company via phone, you can request a call and schedule it for the most convenient time.

The company’s headquarters is located in Vancouver. Thinkific address is Thinkific Labs Inc., 369 Terminal Ave., Ste 400, Vancouver, British Columbia V6A 4C4, Canada. You can request a meeting to speak to a customer representative or contact the company offline (if you need to send documents, for example).

PissedConsumer Club

Contact Information

Thinkific Website:

Thinkific Help Center:

Corporate Office Address:

Thinkific Labs Inc.
400-369 Terminal Ave
Vancouver, British Columbia V6A 4C4
Canada

Why Customers Call Thinkific?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 27%
  • Request for Information 18%
  • Payments and Charges 16%
  • Account 15%
  • Product/ Service 7%
  • Website/ Application 6%
  • Activation/ Cancellation 4%
  • Staff 3%
  • Refund 1%
  • Cards 1%

Customer Inquiries & Issues

27%
  • "Processing"
  • "Geotravel"
  • "Inquiring"

Request for Information

18%
  • "Help with certificate"
  • "Inquiry"
  • "About a payment"

Payments and Charges

16%
  • "Increase on my payment plan"
  • "Billing"
  • "Payment setup"

Account

15%
  • "My account"
  • "I want membershipship that give 1st few months free"
  • "forgot email to other account, can't login, and free trial ends and dont want to be charged"

Product/ Service

7%
  • "Redeemed Gift that says it's expired"
  • "Need access to my own intellectual property"
  • "App broken"

Website/ Application

6%
  • "An issue with my course details on my website"
  • "Problem accessing site"
  • "Received email my site is deleted"

Activation/ Cancellation

4%
  • "Cancel subscription and refund"
  • "Cancel subscription"
  • "I've already canceled and you've charged me again"

Staff

3%
  • "Enterprise plan services"
  • "Customer service"

Refund

1%
  • "Refund"

Cards

1%
  • "fix an issue with cards being declined."

Compare Thinkific Customer Service To

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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