Very disappointed with both product and service by the people representing Thermomate. I purchased a tankless water heater order number was 167 in December and I called because it wouldnt hold temperature so they said send me pictures in a video.

Which I did with no technical support from the people in North Carolina( talking with Rob and Jason) I then asked for a return authorization which they sent and I packaged up the unit and sent it back in early February.

Each time I have called they say give me some more time to refund your money. So at this point Im tired of calling I would like your help in this matter.

User's recommendation: Be aware and good luck getting ahold of them.

Thermomate Cons: Got an hour.

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