Contact Thermo Pride Customer Service

You can use the Thermo Pride email addresses to contact the support team. For general information, send your email to tpmarketing@thermopride.com. You have to email your details to jobs@thermopride.com if you are interested in a job or career opportunity. Alternatively, you can request to speak with a senior representative in person if you have unresolved issues. Usually, such meetings take place at the corporate office at Thermo Products LLC, 92 West Fourth St., Denton, North Carolina 27239, United States. Many people will not be able to visit the office in North Carolina, and they can then mail a detailed letter to headquarters.

Thermo Pride customer service operational hours are Monday through Friday from 8:00 am to 4:30 pm EST. It is closed on weekends. You can phone customer service during these hours. Requested meetings with senior representatives will also be scheduled to take place during business hours. Outside the operational hours, you can still send an email, and someone from customer service will come back to you as soon as possible during business hours. You can explore the website 24/7.

To contact customer service online, go to the Thermo Pride website and click on “Contact Us.” A contact request form will appear on your screen. You can also click Thermo Pride Contact Page to go directly to the contact form. Select the subject (e.g., warranty, technical support, dealer inquiry) and fill out the form. Ensure that all the applicable fields, including your contact details, are completed, and then submit the form. An agent will come back to you. Warranty and manual information are also available on the website.