6 comments
Not resolved

I bought a template from Themeforest (from Envato group) for my new website in the year 2013. My web developer started working on the template to customize it as per my specific requirements. Post customization, the website was opening very slow.....I then and there itself marked an mail to Envato Market Help and got a reply from them saying that they do not provide email support and that the only option left for me to seek answers would be to post my concern on a forum. I was a bit surprised as I had paid full money for the template and I am being told to get assistance through 'forum' medium instead of direct email support. Anyways, I got no result even after posting it on forum. Now to overcome the problem of the slow speed of the website, I had to pay good amount of money to my web developer to make the template run faster. People buy template so that they end up paying minimal amount to the web developer since customization of template involves minimal work (as entire job work is already done on the ready-made template).

In the process of removing bugs from the template, I ended up paying good amount of money to my web developer. Little did I know that all my money being spent to get the bugs removed from the template was going in drain as the entire template had lot many issues.

At last, I decided to leave the template as it and asked my developer not to waste his time on it. I then wrote numerous mails to Envato Support for a refund after a few months. Luckily at that point of time Envato had started giving direct email support to it's customers. The person with whom I took up the issue was one 'Robert P'. This gentleman from the support initially showed some seriousness to understand my concern. I asked him to cancel the template license and refund back the money. He was quick to cancel the license and instead of refunding the money gave me a market credit (so that I can utilize the amount should I require any services from them in the future). But the fact remains that why would I go for their services in the future as the company is selling sub-standard products! Hence, I continued to ask for refund instead of market credit. Robert initially refused for refund citing Market-wide policy regarding digital goods further stressing on the fact that the product was downloaded. Later he mentioned that he can re-view my refund request provided I cite specific details about the problems I had faced. I wanted him to show the live demo of my site which was having problems but wasn't able to as Robert had cancelled the license. I asked him to revoke the license for a day so that I can show him the demo which he and his team can watch it with their own eyes. He never revoked the license and instead closed the case. My money too is gone and the license of the theme too is cancelled! This is a clear case of cheating. I have enclosed 10 screenshots (of emails exchanged with Robert) in support of my complaint.

Review about: Themeforest Website Template.

I didn't like: Customer service.

Review #680083 is a subjective opinion of a user.

1.0
Diversity of Products or Services
Billing Practices
Exchange, Refund and Cancellation Policy
Website
Price Affordability
Staff
Customer service
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Poor customer service / $100
Preferred solution Full refund

Had an Experience with Themeforest?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1018492
Which theme to help others?
Anonymous
#1018243
Sorry not Template Monster but Theme Forest.
pankajbhambani
to Anonymous #1018257
it's theme forest sir, yes, THEME FOREST
Anonymous
#1018238
99% it's your fault. Check the hosting speed first. You can't pretend a responsive template with all the bells and whistles to load fast on a *** hosting. I have bought tons of templates from Template monster I have never had any issue. I use proper cloud hosting and websites fly. Next time make sure you have a good webmaster to start with.
pankajbhambani
to Anonymous #1018260
Your over confidence and the language (wherein you have made use of '*') in your comments...are neither worth reading nor worth replying.
Anonymous
to Anonymous #1108271
99% fault is mine, but I am talking about the 1% of theirs.
I have plenty of sites running with same hosting service provider, and I can say with 100% surety and not with 99%, that they fly faster than of yours.
No company in this world has a record of delivering 100% perfect products. Returns / deficiencies can crop up with any product / company, regardless of their reputation. Got it sir?!

You May Also Like

"The guy was supposed to do website related work for me and never followed through...I paid him, and then he quit doing anything and wouldn't give my money back. I'm..." Read more
"Months of wasted time!!! I'm so pissed right now that I could spit nails. The launch of our new business has now been put on hold indefinitely due to the..." Read more
"Samad Aghaei web designer is a scam. He tricks people that he is a freelance web designer—- presented us the websites that he (allegedly) designed and created himself, and assured..." Read more
"Hello, My name is Thomas-I bought a web-site with this company in about 2007-They have treated me very well-It takes a few weeks to get your web-site design up and..." Read more
"Okay, I am one of the people who signed up for the free trial and had to pay 70-something dollars for the 6 month service because I didn't cancel in..." Read more
"We are Providers of all types of BG and SBLC with the best workable procedures. Our BG/SBLC ranges from MT799, MT760,(Both two way confirmation), MT103/23, MT103 (Both can be one..." Read more
"The Promocodeclub.com is India's No.1 coupon websites that provides exclusively fresh coupons, discount code, gift vouchers. This website is introducing a page i.e "deal-of-the-day". On this page customers will find..." Read more
"Dont worry I bought my 34 ft puma there at Bay RV and have not been treated any better by them when it came to warranty work. They were supposed..." Read more