Contact Thello Customer Service

To read more: https://www.thello.com/en/privacy/

www.thello.com are at The User's disposal and at The Client's service. The PNR is the 6 characters reference of The Customer's booking. Reservations made on thello.com are ticketless, The User of company services do not need a ticket to board the train. Simply provide The User's PNR as well as The Client's car and seat number to the Thello crew on board to justify The Customer's booking. All this information is indicated on the email confirmation The Client of Thello received after booking. Thus there is no ticket to be retrieved at the station. For the record, please print the confirmation email that was sent to The Client's email address when booking. It contains all the important information regarding The Customer's trip. The berth numbers are following each other but not always in the same compartment or cabin. Be careful to select the layout relative to the chosen class comfort: 6 couchettes compartment, 4 couchettes compartment or bed cabins.

To read more: https://www.thello.com/en/contact-us/frequently-asked-questions/