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Contact TheGuarantors Customer Service

TheGuarantors Phone Numbers and Emails

Toll-Free Number:

  • (800) 790-9763
Call customer service
Send Message

Customer Service:

  • (929) 556-6810
    Text
  • (212) 266-0020

TheGuarantors Emails:

Customer Service
General Info
Legal
Copyright Infringement Inquiries, Privacy Inquiries, Trademark Inquiries
Media

TheGuarantors Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    95% phone 5% email
  • The best phone number to call TheGuarantors is (800) 790-9763. 86% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Wednesday, while the shortest are on Sunday. The average call time is 1 minute.

  • People call TheGuarantors mainly because of request for information, product/ service, payments and charges.

View full overview ›

How to Contact TheGuarantors?

Most Popular Number:

(800) 790-9763
Total calls: 69 Last call: Mar 5, 2026

TheGuarantors phone number for real-time communication is (800) 790-9763. There, you can connect with a live person working in the company offering smart rental solutions for renters and operators, for urgent matters. Alternatively, you can call (212) 266-0020. Both lines are suitable for various needs, including renter assistance, landlord support, and general inquiries about their rental guarantee services. If you cannot speak with the manager, send the “Support” word to (929) 556-6810. It’s important to be as detailed as possible in your inquiry to receive prompt support.

The company manages written communication through several TheGuarantors email addresses. Each is dedicated to specific matters. Need customer support? Direct your questions or queries to moreinfo@theguarantors.com. General inquiries are accepted at contact@theguarantors.com. If you are a press or online representative who needs to publish material about the company and requires additional details, please request this information at marketing@theguarantors.com.

The TheGuarantors customer service team operates Monday through Thursday from 8 a.m. to 7 p.m., Friday from 8 a.m. to 6 p.m., and weekends from 9 a.m. to 6 p.m. The mentioned hours are indicated taking into account the New York time zone, namely ET. So, keep this moment in mind before calling the customer support department. Regarding writing support, responses typically come within 24–48 hours.

TheGuarantors website provides comprehensive online customer support. For your convenience, multiple methods are available to connect with our dedicated specialist. On the home page, navigate to the bottom part and click on the “Contact us” hyperlink. If you are a renter, click on the “Contact Us” button, and in the lower-right corner, you’ll see an online chat icon. Click on it and, in the appropriate field, type your message. Are you an owner or operator? Click on the “Get in touch” button and fill out a dedicated contact form.

PissedConsumer Club

Contact Information

TheGuarantors Website:

TheGuarantors Help Center:

Corporate Office Address:

GuarantR, Inc.
One World Trade Center 84th Floor
New York, New York 10007
United States

Other Info (opening hours):

Hours:

Monday - Thursday: 8:00am – 7:00pm

Friday: 8:00am – 6:00pm

Saturday, Sunday: 9:00am – 6:00pm

More contact details

TheGuarantors Rating Based on 2 Reviews

Rating details

3.0
more details
Diversity of Products or Services
Product or Service Quality
Additional Fees
Interest Rate

Rating stats

Rating trend

Summary of TheGuarantors Customer Service Calls

80 TOTAL
CALLS
01:12 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call TheGuarantors?

Request for Information Question:

  • “Status of certificate”
  • “Need help”
  • “I want help”

Payments and Charges Question:

  • “Payment Arrangement”
  • “Issue with payment”
  • “Rent deposit return”

Product/ Service Question:

  • “Policy agreement”
  • “To open a policy”
  • “The system says I entered a application, I’m trying to cancel it, so I can submit a real application”

Website/ Application Question:

  • “Application”

Account Question:

  • “Balance?????”
  • “My co-applicant put my email address wrong on his application”

Refund Question:

  • “Refund”

Employment Question:

  • “A debt that I need to pay off to yall”

Activation/ Cancellation Question:

  • “Cancelation of move in”

Other Question:

  • “Address not found in list”
  • “To see why I cannot reapply”
  • “Court documents”

Compare TheGuarantors Customer Service To

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