Contact The Woods Customer Service

For general inquiries, connect with the dedicated specialist via the following The Woods email address: News@TheWoods.com. To communicate with the Sleepy Creek Spa regarding available services or other matters, direct your questions to sleepycreekspa@thewoods.com. Regarding the real estate, email homes@thewoods.com. Be sure to include a clear subject line and a brief description of your matter to streamline communication.

The Woods address is P.O. Box 5 Mountain Lake Road Hedgesville, WV 25427. Use it to send official letters, documents, or other paper correspondence to the headquarters. In this case, be sure to include all necessary data on the envelope. There are also physical addresses of specific departments. You’ll see them on the “About” page of the Woods website.

The Woods hours are Monday through Sunday, 9 a.m. to 5 p.m. EDT. Be sure to recheck the schedule as it may change over time. You can do it by contacting the resort by email or another written method. If you contact the Woods office in writing, be prepared to wait 24–48 hours for a response.

The Woods support chat is not provided on the resort’s pages. Instead, click the envelope icon in the lower-right corner of the official website and fill out the contact form. Another option is to click one of the social media icons in the upper-right corner to open the platform and chat with the support manager there.