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NOTE! THE UPSIDE is NOT to be confused with Upside (https://www.upside.com/)

Contact THE UPSIDE Customer Service

How to Reach a Person at THE UPSIDE

Verified Contact Information

Customer Service:

  • +6 128 356 5200
Send Message

Customer Service:

customerservice@theupside.com

Jobs/ Career:

careers@theupside.com

Media:

pr@theupside.com
Press Inquiries

THE UPSIDE Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular THE UPSIDE Phone Number
+6 128 356 5200
Most Popular THE UPSIDE Email Address
customerservice@theupside.com
Issue Resolution Rate
Low (5% reported full resolution)
Contact Method Distribution
90% phone, 10% email
Common Reasons for Contact
Account, cards, payments and charges
Prepare before the call to THE UPSIDE
Nothing
View full overview
PissedConsumer Club

Contact Information

THE UPSIDE Website:

THE UPSIDE Help Center:

Corporate Office Address:

The Upside Corporation Pty Ltd
98 Barcom Ave.
Darlinghurst, New South Wales 2010
Australia

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 9:00am - 5:00pm AEDT


Other Location:

501 Santa Monica Blvd.

Suite 505

Santa Monica, CA 90401

USA

More contact details

Why Customers Call THE UPSIDE?

Top Reasons of Customers Calls

  • Account 32%
  • Customer Inquiries & Issues 24%
  • Payments and Charges 14%
  • Cards 8%
  • Product/ Service 6%
  • Request for Information 6%
  • Website/ Application 4%
  • Shipping and Delivery 2%
  • Refund 2%
  • Return/ Replace 2%

Account

32%
  • "account problems"
  • "Account issues"
  • "Took my account away"

Customer Inquiries & Issues

24%
  • "Cash back issue"
  • "Perdi mi cuenta con dinero"
  • "Lost all my money that I accurate"

Payments and Charges

14%
  • "Trying to figure out my payment"
  • "Transactions needing review or can't find a purchase"
  • "Not being paid"

Cards

8%
  • "didn't receive gift card for Applebee's I requested over a month ago."
  • "I cashed out over 48 hours ago for a gift card and I still haven't received it email. I've used this before and it's never taken this long. Please help"
  • "The wrong card was just used for my gas purchase"

Product/ Service

6%
  • "Cant. Connect my debit card"
  • "Had problems connecting yesterday and now my 96$ is gone"
  • "Purchase"

Request for Information

6%
  • "Help to have my money Back"
  • "To talk to so.eone"
  • "Speak with representative"

Website/ Application

4%
  • "can't download upside"

Shipping and Delivery

2%
  • "I been claim money for upside but I never received it"

Refund

2%
  • "Have My money Back"

Return/ Replace

2%
  • "Need to change my account,"

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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