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Contact The Shade Store Customer Service

How to Reach a Person at The Shade Store

Verified Contact Information

Toll-Free Number:

  • 1-800-754-1455
Call customer service
Send Message

Customer Service:

  • 1-914-908-4033
  • 1-212-645-2424
  • 1-866-505-5827

The Shade Store Emails:

Customer Service
Sales/ Reservations

The Shade Store Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular The Shade Store Phone Number
1 (800) 754-1455
Average Hold Time
00:01:52
Average Calls duration
3 minutes
Most Popular The Shade Store Email Address
help@theshadestore.com
The Shade Store Live Agent Availability
33% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact The Shade Store?

Most Popular Number:

(800) 754-1455
Total calls: 13 Issue resolved: 1 Last call: Jan 19, 2026

To connect with The Shade Store’s customer service representative, dial the following main phone number: 800-754-1455. Managers of this line assist with inquiries related to products, orders, or general support. For specific questions about the design trade program, apply to the dedicated expert at 866-505-5827. Additionally, you can speak with a local Design Consultant. To find out The Shade Store contacts for regional support, click on “Find a Showroom” in the top menu of the official company website, choose the location you need from the list, and click on it.

Reach The Shade Store customer service team in writing at the following email address: design@theshadestore.com. It is designed to support design consultations, order details, and general inquiries. This email is particularly useful for submitting forms, including Tax Exempt Numbers, or requesting additional details about products and warranties. During composing your email, ensure you include your contact information, documents, photos, and a clear subject line to receive prompt assistance.

The Shade Store headquarters is located in New York at 21 Abendroth Ave Port Chester, New York 10573 United States. The central office houses key business operations, including management and customer service coordination. If you are going to send physical correspondence for official communication with the company, use the mentioned The Shade Store address.

The Shade Store’s customer service team, including expert design consultants, is available to assist and answer customer questions 7 days a week during the following business hours: Monday through Saturday from 9 a.m. to 9 p.m. and from 11 a.m. to 7 p.m. on Sunday. All schedules are indicated taking into account the EST time zone.

PissedConsumer Club

Contact Information

The Shade Store Website:

The Shade Store Help Center:

Corporate Office Address:

The Shade Store LLC
21 Abendroth Ave
Port Chester, New York 10573
United States

Other Info (opening hours):

Store Hours (Main):

Monday - Friday: 10:00AM-6:00PM

Saturday: 11:00AM-6:00PM

Sunday: Closed

More contact details

Fax:

(212) 645-4895

Summary of The Shade Store Customer Service Calls

16 TOTAL
CALLS
03:06 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Shade Store?

Request for Information Question:

  • “Question about charging”
  • “Checking on time for measurement”

Product/ Service Question:

  • “Shade stuck”

Staff Question:

  • “Waiting for service today”

Activation/ Cancellation Question:

  • “Unsubscribe from all mailings”

Refund Question:

  • “Refund”

Other Question:

  • “My shades left my home Oct 3 to be restrung… I have not heard from ypu”
  • “Threads hanging from the rod that raises the blind and lowers it. Primary bedroom”
  • “Shade repairman didn’t show up during scheduled window today”

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