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Contact The Shade Store Customer Service

The Shade Store Phone Numbers and Emails

Toll-Free Number:

  • (800) 754-1455
Call customer service
Send Message

Customer Service:

  • (914) 908-4033
  • (212) 645-2424

The Shade Store Emails:

Customer Service
Sales/ Reservations
Is this your business?

How to Contact The Shade Store?

Most Popular Number:

(800) 754-1455
Total calls: 10 Issue resolved: 1 Last call: Jun 2, 2025
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PissedConsumer Reporter

To connect with The Shade Store’s customer service representative, dial the following main phone number: 800-754-1455. Managers of this line assist with inquiries related to products, orders, or general support. For specific questions about the design trade program, apply to the dedicated expert at 866-505-5827. Additionally, you can speak with a local Design Consultant. To find out The Shade Store contacts for regional support, click on “Find a Showroom” in the top menu of the official company website, choose the location you need from the list, and click on it.

Reach The Shade Store customer service team in writing at the following email address: design@theshadestore.com. It is designed to support design consultations, order details, and general inquiries. This email is particularly useful for submitting forms, including Tax Exempt Numbers, or requesting additional details about products and warranties. During composing your email, ensure you include your contact information, documents, photos, and a clear subject line to receive prompt assistance.

The Shade Store headquarters is located in New York at 21 Abendroth Ave Port Chester, New York 10573 United States. The central office houses key business operations, including management and customer service coordination. If you are going to send physical correspondence for official communication with the company, use the mentioned The Shade Store address.

The Shade Store’s customer service team, including expert design consultants, is available to assist and answer customer questions 7 days a week during the following business hours: Monday through Saturday from 9 a.m. to 9 p.m. and from 11 a.m. to 7 p.m. on Sunday. All schedules are indicated taking into account the EST time zone.

The Shade Store Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    80% phone 20% email
  • The best phone number to call The Shade Store is 8007541455. 83% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday and Friday, while the shortest are on Wednesday and Saturday.

  • People call The Shade Store mainly because of activation/ cancellation, refund and staff.

View full overview ›
PissedConsumer Club

Contact Information

The Shade Store Website:

The Shade Store Help Center:

Corporate Office Address:

The Shade Store LLC
21 Abendroth Ave
Port Chester, New York 10573
United States

Other Info (opening hours):

Store Hours (Main):

Monday - Friday: 10:00AM-6:00PM

Saturday: 11:00AM-6:00PM

Sunday: Closed

More contact details

Fax:

(212) 645-4895

The Shade Store Rating Based on 7 Reviews

Rating details

1.6
more details
Delivery Service
Product or Service Quality
Customer service
Price Affordability

Rating stats

Rating trend

Summary of The Shade Store Customer Service Calls

12 TOTAL
CALLS
00:00 AVG CALL
DURATION
17% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Shade Store?

Staff Question:

  • “Waiting for service today”

Activation/ Cancellation Question:

  • “Unsubscribe from all mailings”

Refund Question:

  • “Refund”

Request for Information Question:

  • “Checking on time for measurement”

Other Question:

  • “Shade repairman didn’t show up during scheduled window today”
  • “They have fallen of the hanger”
  • “Repair”

Compare The Shade Store Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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