Contact The Root Customer Service

Multiple department-specific emails are available to consult The Root customer service for different purposes. Those consulting for submissions can use submissions@theroot.com. To request assistance with a specific query or complaint, write to help@g-omedia.com. The email address tips@theroot.com is for tips. Consumers with legal and privacy inquiries can submit a request to legal@g-omedia.com.

Customers who are reluctant to discuss their queries and concerns online can visit The Root headquarters for better assistance. The address is G/O Media, Inc., 1290 Avenue of the Americas, New York, New York 10104, United States. When consulting the corporate office in person, book an appointment in the relevant department beforehand for convenience. Those unable to arrive in person can mail written correspondence to the headquarters to ensure a safe and confidential relay of their concerns, without the risk of confidentiality violations.

The company does not publicly list specific customer service hours on its website. However, clients can relay their queries and concerns via any of The Root's contact means, providing a complete description of their issue and supporting their claim with relevant proof. The customer service team will always try to respond efficiently and with the best possible solution to the problem.

To consult business agents online, visit The Root's website and click "About" on the homepage. That will direct you to various consultation methods on a new page, including department-specific emails and links to follow the company on Facebook, Twitter, Instagram, and YouTube. Use the most feasible among these to reach The Root customer service or browse the self-help information to resolve general queries and concerns.