Not resolved

In making a long story short, we had a delivery of king side bed with headboard in October, 2016.We noticed the bed was damaged in January, 2017.

First phone call to customer service told me that they did not have parts available. As a courtesy, a replacement bed would be set. When delivery came, all I revived were some parts that delivery people said to me & customer service they could Not fix. Melissa & Umana both told me that I would get a replacement bed.

I repeated that several times to confirm Well, today January 24th delivery was only side rails, needless to say, I was really agitated. Call customer service again & talked to Sandra this time. Again, delivery of complete bed, headboard, parts, etc. r to be delivered on Friday, January 27th.

This bed has a five year warranty & it was paid all up front cash. It is so sad that I have to actually argue with the customer service. They were not the best to deal with & did not listen. Bad record input in computer.

They kept telling me that they see no record on their system of my confirmation of a replacement bed. They need to be trained to be courteous, have the facts & know what they r talking about.

Just hoping this can get resolved.I will take this matter to people that can help resolve this on my behalf.

I liked: What i got at 1st, Style of bed i received.

I didn't like: Customer service.

Review #996526 is a subjective opinion of a user.

1.5
Reliability
Value for money
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Customer service
Product or Service Quality
Staff
Style and Design
Advertised vs Delivered
Delivery Service
Website
Price Affordability
Warranty
PRODUCT OR SERVICE
Bed
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Deliver product or service ordered

Had an Experience with The Room Place?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

"The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more
"My pillow.com claims if you buy one you get one free. That's a bunch of BS !!! You can get the same my pillow at Wal mart..." Read more
"We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more
"The Room Place will promise you that this is a great buy ,very durable product. And they sold us a 5 year replacement warranty to prove it. But after 4..." Read more
"After four years with Vivant, tried to switch my service and was told my 3 year contract had been auto renewed and i was billed $1275 for canceling my service...." Read more
"This is a rouge trader whose business has been set up as a stack of cards. There was an active compulsory strike off notice issued to the company on the..." Read more
"I ordered two identical items (coffee mug with cat photo), and received one chipped cup. I emailed them and got back a link to a URL where a claim could..." Read more
"I went into the store on March 12, 2017 and purchased a ottoman and after they took my cash money for the purchase and waited two weeks , today 3/23/2017..." Read more