Contact The Realreal Customer Service
The Realreal Phone Numbers and Emails
Toll-Free Number:
-
(855) 435-5893
Customer Service:
-
(855) 435-5893 ext 1
-
(855) 435-5893 ext 3Consignor Relations
The Realreal Emails:
Business Customer Service
Influencer Partnerships
Business Sales
Sellers
Cargo
Consignor Relations
Contact Information
The Realreal Website:
The Realreal Help Center:
Corporate Office Address:
The RealReal, Inc.
55 Francisco St. 6th floor
San Francisco,
California
94133
United States
Other Info (opening hours):
Hours:
Monday – Friday: 5 am – 6 pm PT
Saturday – Sunday: 7 am – 4 pm PT
Other Location:
1901 Avenue of the Stars,
Los Angeles, CA 90067
1050 Potomac St NW,
Washington, DC 20007
1441 Brickell Ave,
Miami, FL
980 N Michigan Ave,
Chicago, IL
80 Wooster St,
New York, NY 10012
100 Crescent Ct,
Dallas, TX 75201
80 Wooster St,
New York
29 W 36th St,
New York, 10018
How Good is The Realreal's Customer Service?
Summary of The Realreal Customer Service Calls
1.6K
TOTAL
CALLS
CALLS
05:41
AVG CALL
DURATION
DURATION
11%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call The Realreal?
Shipping and Delivery Question:
- “Wrong item sent”
- “I never received my Gucci socks”
- “A about shipping addres”
Return/ Replace Question:
- “Return Item”
- “Return”
- “Returning a falsely advertised item”
Request for Information Question:
- “Speck to someone to find out where my money is”
- “About my return”
- “I need info about my piece has been sold”
Payments and Charges Question:
- “Can't add correct payment method”
- “Diidnt receive payment”
- “Coupons”
Product/ Service Question:
- “Having trouble to connect to an agent”
- “Fake items”
- “Order availability”
Account Question:
- “My account”
- “Can't long in to my account”
- “I'm not Able to open my account”
Activation/ Cancellation Question:
- “Order cancelled”
- “Cancel order”
- “Cancell”
Cards Question:
- “Credit card not taking”
- “Gift card sent to my house directly”
- “I can't purchase a $200 gift card through the website. This is the second day I am trying to reach someone, in addition to trying to purchase it online. If my daughter didn't like your company so much, I would never buy anything from you again.”
Refund Question:
- “Refund”
- “My refund was not correct”
- “Gift certificate refund”
Website/ Application Question:
- “Wasn't sent site code”
- “I did an application want to see if there was anyone i can speak to about a job”
- “Unable to complete orders on website”
Staff Question:
- “Customer service”
- “Must talk to customer service”
- “Terrible service”
Employment Question:
- “I would like to get paid already”
- “Employment opportunities”
- “W2”
Other Question:
- “Retirn”
- “Art appraisal”
- “Locate my inventory”
Compare The Realreal To
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The Realreal