The Porch Swing Company - Website is misleading with dimensions. Return policy is bad!

1 of 6 The Porch Swing Company reviews

After ordering a 4' swing and speaking with customer service, the swing arrived and was almost 5"inches smaller than plainly advertised!This is the advertising for the product: Porchgate Amish Made Mission Red Cedar Porch Swing, Select Length 4 Foot.

The product is available through Amazon and is not exclusive to the website owned by westchaseshops.com. After I emailed my concerns, they replied with a specs sheet that clearly states the dimensions of the swing. However, the fits page adverting is clearly misleading, as it states: (4 Foot Porch Swings Two person or 4 foot swings are just the perfect size for any porch and the most popular swing size available. - Product Lengths Please note all products are categorized on our website for easy browsing and searching.

This includes product lengths as we group products to their nearest foot (3, 4, 5, 6, and 7 foot). )

Also, they claim that all their swings are made exclusively for them which is not true and is made by Amish which is also not true. You can find all these swings online and on Amazon with a better return policy!

I would advise that you avoid all products from: westchaseshops.com and www.theporchswingcompany.com.Very bad customer service and misleading website.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Product or Service Quality
Website
Customer service
Diversity of Products or Services
Staff
Exchange, Refund and Cancellation Policy
Reliability
Value for money
Price Affordability
More

  • What I liked
      No items
  • What I disliked
    • Product or customer service

Reason of review:
Poor customer service
Preferred solution:
Full refund
Monetary loss:
$275
Product or service
Amish Made Mission Red Cedar Porch Swing
Review category
Furniture and Decor
review #911400

Author wants to be contacted by the company. Learn more

Had an experience with The Porch Swing Company? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 1 Yes 1
1 of 6 The Porch Swing Company reviews

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

 
×
You were reading a complaint about The Porch Swing Company.
Filing a new complaint about
×