Big Bear Lake, California
0 comments
Not resolved

After ordering a 4' swing and speaking with customer service, the swing arrived and was almost 5"inches smaller than plainly advertised!This is the advertising for the product: Porchgate Amish Made Mission Red Cedar Porch Swing, Select Length 4 Foot.

The product is available through Amazon and is not exclusive to the website owned by westchaseshops.com. After I emailed my concerns, they replied with a specs sheet that clearly states the dimensions of the swing. However, the fits page adverting is clearly misleading, as it states: (4 Foot Porch Swings Two person or 4 foot swings are just the perfect size for any porch and the most popular swing size available. - Product Lengths Please note all products are categorized on our website for easy browsing and searching.

This includes product lengths as we group products to their nearest foot (3, 4, 5, 6, and 7 foot). )

Also, they claim that all their swings are made exclusively for them which is not true and is made by Amish which is also not true. You can find all these swings online and on Amazon with a better return policy!

I would advise that you avoid all products from: westchaseshops.com and www.theporchswingcompany.com.Very bad customer service and misleading website.

Review about: Amish Made Mission Red Cedar Porch Swing.

I didn't like: Product or customer service.

Review #911400 is a subjective opinion of a user.

1.1
Product or Service Quality
Reliability
Staff
Website
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money
Diversity of Products or Services
Reason of Review / Monetary Loss Poor customer service / $275
Preferred solution Full refund

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