Contact The Personal Customer Service

Two Personal contact emails are available for consultation. To discuss your questions or issues about the mobile app, write to app@thepersonal.com. Clients consulting for legal or privacy concerns can use The Personal email cpo@desjardins.com to reach out between business hours. Emailing is also reliable for help with insurance products involving auto, home, recreational vehicle, pet, and travel insurance. Billing and payment concerns, claims, complaints, and feedback can also be emailed to Personal customer service, with a response typically expected within two to three working days.

Clients reluctant to discuss their issues and concerns online can visit The Personal headquarters at 6300 Boulevard Guillaume-Couture, Levis, Quebec G6V 6P9, Canada, for better assistance. The company has also published the postal address 100 Rue des Commandeurs, LEV-100-6e, Levis, Quebec G6V 7N5, to consult the chief privacy officer for relevant issues via mail. Sending a letter or visiting the company offices is best for complex and sensitive issues. However, if the matter is general, calling The Personal phone number is best.

The Personal customer service assists clients via phone Monday through Friday between 8:00 AM and 8:00 PM ET. Users can also reach out on Saturdays between 8:00 AM and 4:00 PM for efficient assistance. Those intending to submit claims can do so 24/7 via any contact means. When consulting The Personal headquarters, it is best to confirm the working hours for the relevant department when making an appointment.