The Outnet Phone Numbers and Emails

Toll-Free Number:

  • (888) 968-8638
    United States

Customer Service:

  • (855) 688-7736
  • +44 330 022 5705
    MR PORTER.COM
  • +44 330 022 5700
    NET‑A‑PORTER
  • +44 330 022 4250
    United Kingdom

The Outnet Emails:

Customer Service
Premier Team
Media
Advertising Inquiries, Affiliates, Press Inquiries
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The Outnet Contact Information

The Outnet Website:

The Outnet Help Center:

Corporate Office Address:

The Outnet
100 Fifth Avenue, 11th Floor
New York, New York 10011
United States
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The Outnet Rating Based on 3 Reviews

Rating details

1.7
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Price Affordability
Value for money
Discounts and Special Offers

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Rating trend

Summary of The Outnet Customer Service Calls

26 TOTAL
CALLS
05:42 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Outnet Customer Service?

Shipping and Delivery Question:

  • “My package did not arrive yesterday”
  • “Problem with an order delivery”
  • “I am trying purchase two dresses which total over 300 and for some reason i am not getting express shipping”

Product/ Service Question:

  • “Damaged item”
  • “Buy a dress”

Request for Information Question:

  • “Did my order go through? I haven't received anything.”

Payments and Charges Question:

  • “Didn't apply additional 40% discounts to few items of my last order”

Return/ Replace Question:

  • “Returns”

Other Question:

  • “When will I receive my order #1040”
  • “Accidental ourchase”
  • “Purchase”

About

The Outnet Return Policy
To read more: https://www.theoutnet.com/en-us/page/help/customer-service/returns
The Outnet Delivery Policy
To read more: https://www.theoutnet.com/en-us/page/help/customer-service/delivery
The Outnet Terms of Service
The following General Terms and Conditions of Sale govern the offer and sale of products on Company's website ("theoutnet.com"). Requests for information should be made to Customer Care. For further assistance, please go to The Outnet's' help section where The User of Website will find information on orders, shipping, refunds and exchanges (where applicable) and returning products purchased on theoutnet.com. Before proceeding to purchase, Website ask that The User carefully read the General Terms and Conditions of Sale and the Return Policy. The User may wish to print a copy using the print option and keep it safe for The Client's own personal use. On the order confirmation page, which appears just before the completion of The User's order, and which contains a reference to the General Terms and Conditions of Sale and the Return Policy, The Company will provide The User with a summary of each product ordered, the price (including all applicable taxes, duties and fees), and the cost of shipping (including any additional fees The Client of The Outnet may be charged if The Client choose shipping that is faster than and/or different to standard shipping).
To read more: https://www.theoutnet.com/en-us/page/help/general-terms-and-conditions-of-sale
The Outnet Privacy Policy
This website is owned and run by THE NET-A-PORTER GROUP LIMITED (Website, Company's, www.theoutnet.com), part of YOOX NET-A-PORTER GROUP. If The Company use the term Company's Group", this means The Outnet and The Outnet's' subsidiaries, Company's ultimate holding company and its subsidiaries (or any of them). The term The Outnet's' online services" refers to NET-A-PORTER, MR PORTER, THE OUTNET, Company's mobile and tablet applications, Company's pages on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+ and any other websites or apps The Outnet own or run from time to time. The term Company's services" refers to The Outnet's' online services and any of Company's other products and services, such as PORTER magazine, offered from time to time. If The Customer use any of Company's services, www.theoutnet.com will refer to The Client using the terms "user", "visitor", The User of Website, The User's, The User in this policy.
To read more: https://www.theoutnet.com/en-us/page/help/privacy-policy
Top The Outnet Services

Customer Care

The Outnet reviews and complaints

The Outnet is ranked 770 out of 2826 in Footwear and Clothing category

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