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Contact The OUAI Customer Service

How to Reach a Person at The OUAI

Verified Contact Information

Customer Service Number:

  • 1-310-736-6547
Call customer service
Send Message

The OUAI Emails:

Customer Service
General Info
Media
Press Inquiries
Sales/ Reservations

The OUAI Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular The OUAI Phone Number
1 (310) 736-6547
Average Calls duration
1 minute
Most Popular The OUAI Email Address
team@theouai.com
Issue Resolution Rate
Low (0% reported full resolution)
Contact Method Distribution
81% phone, 19% email
Common Reasons for Contact
Product/ service, return/ replace, shipping and delivery
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact The OUAI?

Most Popular Number:

(310) 736-6547
Total calls: 38 Last call: Apr 30, 2026

Contact The Ouai customer service team by sending a text message to the following number: 606-552-1206. Note, that this option is available to customers within the United States territory only. As for hours of operation, the mentioned line is open Monday through Friday from 9 a.m. to 4 p.m. PST. If you prefer speaking with a team member directly, simply call the same number, and a customer service agent will respond to you during business hours. The mentioned The Ouai contact is designed to assist you with product questions, orders, and any other inquiries you might have.

The Ouai provides several email options depending on your needs. If you have general inquiries related to products, orders, or your account, apply to the customer service specialist at team@theouai.com. Does your query pertain to PR, press, or influencer collaboration opportunities? Email press@theouai.com. As for privacy policy inquiries, direct them to info@theouai.com.

The Ouai’s headquarters is situated in Los Angeles, California. This is the central hub, where the company’s team manages innovative products and customer services. If you need to send physical mail regarding privacy inquiries or other formal matters, write down the detailed The Ouai address: OUAI 5750 Wilshire Blvd Los Angeles, California 90039, United States.

The Ouai offers online support on the online store’s website. To use such a format of communication, scroll down the main page until you come across the bottom menu, follow “CONTACT US” and after you are on a separate page, click on the “team@theouai.com” hyperlink. There is also the “CUSTOMER SERVICE PORTAL” option on the same page. Click on it, choose the category you need, indicate your name, email, and other details, after which follow the further prompts.

PissedConsumer Club

Contact Information

The OUAI Website:

The OUAI Help Center:

Corporate Office Address:

OUAI
5750 Wilshire Blvd
Los Angeles, California 90039
United States

Other Info (opening hours):

Hours:
Customer Care
Monday - Friday 9:00am - 5:00pm (PST)

More contact details

Summary of The OUAI Customer Service Calls

38 TOTAL
CALLS
00:49 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The OUAI?

Shipping and Delivery Question:

  • “Wrong shipping address”
  • “Missing package”
  • “Delivery help”

Product/ Service Question:

  • “Need some product”
  • “Defective order”
  • “Damaged shipment”

Return/ Replace Question:

  • “Change shipping address to an order placed today”
  • “Return”
  • “Allergic reaction to product & want to return”

Payments and Charges Question:

  • “Discount”
  • “Payment”
  • “I was promised a promo code for signing up and never received”

Request for Information Question:

  • “Status on order”
  • “Order status”
  • “Product question”

Activation/ Cancellation Question:

  • “Was my order canceled”

Other Question:

  • “Thickening spray”
  • “Has the volumizing spray disc continued”
  • “Has the volumizing spray discontinued ?? love that spray”

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