The Mako Group Customer Care Review

6 of 20 The Mako Group reviews

Purchased a pistol grip and butt stock for AR15, in FDE flat dark earth,. They sent me a tan pistol grip and a olive drab stock. I called 1 day after receiving the items.

They sent me a rma postage to return items.

They received the items, and did not inform me of any status.

After 2 weeks I emailed Elissa in customer service, she replied with a generic email. After many attempts I called and talked with Joseph who argued with me that the colors I got were correct, (see pic). Going on 1 month since they got the items back.. No information sent to me.

Funny when I disputed the charge with my credit card company they actually called me..

Don't buy direct from this company! Use a distributor like Optics Planet or another.. It will be cheaper and better customer service.

After this purchase - I say Mako Group is rated F.

This review is a subjective opinion of a user.
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Customer service
Privacy and Data Security
Diversity of Products or Services
Billing Practices
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Additional Fees
Advertised vs Delivered
Product or Service Quality
Price Affordability
Turnaround Time

Reason of review:
Return, Exchange or Cancellation Policy
Product or service
Pistol Grips And Ar15 Stocks
Review category
Auctions and Internet Stores
review #928109
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6 of 20 The Mako Group reviews

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