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Contact The Ivy London Customer Service

The Ivy London Phone Numbers and Emails

Customer Service:

  • +44 207 836 4751

The Ivy London Email:

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How to Contact The Ivy London?

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PissedConsumer Reporter
How to Contact The Ivy London?

The Ivy London customer service team accepts appeals regarding urgent matters at the following phone number: +44-207-836-4751. This line is designated for resolving inquiries related to reservations, menu offerings, or any other general questions about the restaurant's British cuisine network. Whether you’re making a booking or seeking assistance, have all the necessary questions and information at hand to speed up the communication process with The Ivy London customer service manager.

To contact The Ivy London by email, reach out to the company representative at privacy@theivy-collection.com. Specialists process queries related to privacy policies there. When emailing, provide a clear subject line and concise details of your question or concern. It is necessary for the customer care expert to address your needs promptly.

The Ivy London headquarters address is the following: Troia (UK) Restaurants Ltd 26 – 28 Conway Street London, England W1T 6BQ, United Kingdom. There is a central point for managing a company's operational and administrative activities in the central office. You can send any formal correspondence or documents there.

The Ivy London restaurant serves its guests during the following hours of operation: Monday through Saturday from 11:30 a.m. to 11 p.m. GMT. On Sundays and Bank Holidays, the British cuisine restaurant working day is slightly shorter, running from 11:30 a.m. to 10:30 p.m. GMT. To ensure your call is managed as effectively as possible, apply to the company during official operating hours, which align with the restaurant's opening times. To have the opportunity to enjoy the restaurant’s dishes, we recommend you make reservations during lunchtime and evening dinner.

The Ivy London Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • The Ivy London Customer Service is rated at 2.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    75% phone 25% email
  • The best phone number to call The Ivy London is 442078364751.

  • The longest wait times are on Thursday, while the shortest are on Sunday.

  • Be prepared for the call as The Ivy London may ask you for the following information to identify you as a customer: nothing, date of birth or address or zip code.

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PissedConsumer Club

Contact Information

The Ivy London Website:

The Ivy London Help Center:

Corporate Office Address:

Troia (UK) Restaurants Ltd
26 – 28 Conway Street
London, England W1T 6BQ
United Kingdom

The Ivy London Rating Based on 8 Reviews

Rating details

2.7
more details
Diversity of Products or Services
Location
Cleanliness
Quality of Food

Rating stats

Rating trend

Summary of The Ivy London Customer Service Calls

55 TOTAL
CALLS
00:00 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Ivy London?

Product/ Service Question:

  • “Complaint”
  • “Complaining”
  • “Access problems”

Request for Information Question:

  • “To contact St John's Wood branch”
  • “Voucher question”
  • “No emailConfirmation”

Staff Question:

  • “Unhappy all round service”
  • “Talk to your customer services”
  • “Very unhappy about the attitude of staff at the Ivy Covent Garden today”

Shipping and Delivery Question:

  • “Gift voucher sent by email to my friend not received”
  • “Gift voucher not arrived”
  • “Issue with voucher delivery”

Account Question:

  • “Need promo code to register”
  • “Reward points”

Cards Question:

  • “Gift card”

Payments and Charges Question:

  • “Receipt of Sparkling Christmas Gift card no bottle of sparkle received”

Other Question:

  • “No voucher relieved”
  • “No e voucher received”
  • “Bag left in restaurant”

Compare The Ivy London Customer Service To

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