Memphis, Tennessee
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100% full Not resolved

Update by user Sep 28, 2016

The first sentence has a typo and may not be clear.As seen in the picture, the seat barely rests on the toilet bowl.

When you sit on it, it often falls into the toilet bowl, giving the sitter a rather sudden and scary jolt!For someone with back trouble this could be excruciating I’m sure.

Update by user Sep 28, 2016

The first sentence has a typo and may not be clear. As seen in the picture, the seat barely rests on the toilet bowl. When you sit on it, it often falls into the toilet bowl, giving the sitter a rather sudden and scary jolt!

Update by user Sep 28, 2016

The first sentence has a typo and may not be clear. As seen in the picture, the seat barely rests on the toilet bowl. When you sit on it, it often falls into the toilet bowl, giving the sitter a rather sudden and scary jolt!

Original review posted by user Sep 28, 2016

I received a Monte Carlo toilet that looked great but was unusable. You couldn't sit on the seat without it popping you you falling into the bowl!

They would not accept return and put me through a bunch of rigmarole trying to replace the seat. That didn't fix the problem as it is a design flaw with the toilet not the seat. I began to push harder for a refund and they began threatening me with collections among other scare tactics and tried to make me sign a contract saying I would remove my negative reviews. Never, mind you, trying to rectify the problem and adamantly refusing to pay the return shipping.

I eventually filed a dispute with paypal and paypal was great. The Interior Gallery began threatening me via phone and email after this. Insinuating they would say the toilet was broken so I wouldn't get my paypal refund, and the same stuff from before. Paypal assured me that they had my back and I forwarded all communications to paypal as the seller just wouldn't use the paypal dispute message board. Well, actually they did use it to offer a full refund and paid return shipping, but any moves on my part to collect on this offer were unfruitful.

I am shipping the toilet back today at my expence of $190. Paypal puts return shipping on the buyer unfortunately. So, my $549.99 is being held hostage for $190! I will fight this to the bitter end! I have spent way too much on the plumber too!

Review about: Monte Carlo.

I didn't like: No effort to fix the issue, No service after sale, Received threats.

Review #927056 is a subjective opinion of a user.

1.5
Product or Service Quality
Staff
Delivery Service
Advertised vs Delivered
Price Affordability
Customer service
Reliability
Style and Design
Value for money
Warranty
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
Reason of Review / Monetary Loss Poor customer service / $549
Preferred solution Cost of return shipping covered and cost of plumber. Totaling at $549

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