I am a little behind on my utilities due to car problems and other issues. I called all of my utilities and the gas and water companies were so helpful and nice.
The Illuminating Company was a BIG disappointment. I have had some financial difficulties just like pretty much everyone else in the country. Between inflation and COVID and car problems and the price of gas, I don't even buy food, I got behind. I explained all of this to the representative, named CJ at the Illuminating Company and he or she I really couldn't tell, basically said none of my problems matter and that even though I was going to pay them in full in less than 2 weeks they would not extend my service and stated that my power will be shut off.
I asked to speak with a manager and was told no that wouldn't do me any good. With all of the focus on customer service these days the Illuminating Company is failing miserably. So disappointed. I used to have such a good opinion of The Illuminating Company.
Not anymore. It's no wonder there is a class action lawsuit against them.
User's recommendation: Find any other electric company unless you have a boatload of money because these people do not care at all.
Preferred solution: Apology.
The Illuminating Company Pros: Electric.
The Illuminating Company Cons: Lack of care for customers, Only care about their profit, Lack of understanding for hardships people are experiencing, Rude customer service agents and inflexible payment options.
Location: 3601 Ridge Road, Cleveland, Ohio 44102, United States
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