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Contact The Illuminating Company Customer Service

How to Reach a Person at The Illuminating Company

Verified Contact Information

Toll-Free Number:

  • 1-888-544-4877
    Report Outages
Call customer service
Send Message

General Info:

  • 1-800-589-3101

Investors/ Franchising:

  • 1-330-384-4829
    Consultant, Investor Relations
  • 1-330-384-2509
    Executive Assistant, Leadership
  • 1-330-761-4185
    Senior Advisor, Investor Relations
  • 1-330-384-3859
    Vice President, Investor Relations Phone: 330-384-3859

The Illuminating Company Emails:

General Info
Investors/ Franchising
Consultant, Investor Relations, Senior Advisor, Investor Relations
fosterl@firstenergycorp.com
Executive Assistant, Leadership
prezelji@firstenergycorp.com
Vice President, Investor Relations

The Illuminating Company Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular The Illuminating Company Phone Number
1 (888) 544-4877
Average Calls duration
10 minutes
Most Popular The Illuminating Company Email Address
webinfo@firstenergycorp.com
Issue Resolution Rate
Medium (44% reported full resolution)
Contact Method Distribution
83% phone, 17% email
Common Reasons for Contact
Product/ service, account, payments and charges
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
View full overview ›

How to Contact The Illuminating Company Customer Service?

Most Popular Number:

(888) 544-4877
Report Outages
Total calls: 24 Issues resolved: 4 Last call: Aug 27, 2025

The Illuminating Co provides a variety of phone numbers to cater to the different requirements of its customers. For general information, you can call the illuminating company at 1-800-589-3101. Similarly, customers with hearing or speech impairments can contact the Illuminating Company customer service via TRS at 711. Additionally, the toll-free Illuminating Company phone number to report outages is 1-888-544-4877. There are also other Illuminating Company phone numbers that customers can use to contact the investors and franchising executives. For instance, customers can call the Illuminating Company at 1-330-384-4829 for a consultant at the Investors Relations department. Similarly, the executive assistant, Leadership section, can be directly contacted using the illuminating company phone number, 1-330-384-2509.

The Illuminating Co. is situated at 76 South Main Street, Akron, Ohio 44308, United States. This address is the central hub for the Illuminating Co's corporate operations and is the primary point of contact for various business-related inquiries and matters. The address can also be used for any communication with the Illuminating company customer service team. It is also advisable to furnish Illuminating company customer service with precise and comprehensive details to facilitate efficient communication and promptly handle any questions or concerns.

Customers can also reach out to the Illuminating company customer service team via their email address. The Illuminating Co. email address is webinfo@firstenergycorp.com. Alternatively, customers can use the online contact form on the Illuminating Co's website. While emailing the Illuminating company customer service, make sure to incorporate all the necessary information. This facilitates the Illuminating company customer service team to understand your issues and concerns better and then get back to you with a possible and accurate solution.

Customers can visit the official website to contact The Illuminating Co. You will have the option to log in on the website's homepage. This is valid if you are an existing customer. If you are a new user, you must create an account and log in to get the most benefits. You can also click on Contact Us in the top right corner of the website. Once you do so, you will see options for self-service and automated requests. You will also be able to view more contact numbers depending on the department you have to contact. In addition to all this, if you have a more streamlined question or require additional help, there is a contact form you can fill out and wait to hear back from one of the representatives. You might have to wait for two business days to get a response to the form you have submitted. This is because the team reviews the form first, and they can get back to you with possible solutions.

PissedConsumer Club

Contact Information

Corporate Office Address:

The Illuminating Company
76 South Main Street
Akron, Ohio 44308
United States

Other Info (opening hours):

Hours:

Monday - Friday: 09:00 - 17:00

More contact details

Summary of The Illuminating Company Customer Service Calls

29 TOTAL
CALLS
10:04 AVG CALL
DURATION
44% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Illuminating Company?

Payments and Charges Question:

  • “Payment”
  • “Pay bill”
  • “They just sent me a bill after 3 months i paid a bill last month now they trying to shut my service off”

Product/ Service Question:

  • “Power outage”
  • “Reconnect service”

Request for Information Question:

  • “I need help”

Account Question:

  • “I can log my account”

Other Question:

  • “Am very poor in my life that is why I call the company of illuminati”
  • “I want to join us”
  • “I want to join the light”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
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The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

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Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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