Contact The Illuminating Company Customer Service
The Illuminating Company Phone Numbers and Emails
Toll-Free Number:
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(888) 544-4877Report Outages
General Info:
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(800) 589-3101
Investors/ Franchasing:
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(330) 384-4829Consultant, Investor Relations
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(330) 384-2509Executive Assistant, Leadership
The Illuminating Company Emails:
The Illuminating Company Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call The Illuminating Company is 8885444877. 81% of consumers used this number to address their issues and concerns.
The longest wait times are on Thursday, while the shortest are on Saturday. The average call time is 10 minutes.
People call The Illuminating Company mainly because of product/ service, account, payments and charges.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call The Illuminating Company is 8885444877. 81% of consumers used this number to address their issues and concerns.
The longest wait times are on Thursday, while the shortest are on Saturday. The average call time is 10 minutes.
People call The Illuminating Company mainly because of product/ service, account, payments and charges.
50% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact The Illuminating Company is webinfo@firstenergycorp.com. 83% of customers use this email address to address their issues and concerns.
Contact Information
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 09:00 - 17:00
Summary of The Illuminating Company Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call The Illuminating Company?
Product/ Service Question:
- “Power outage”
- “Reconnect service”
Payments and Charges Question:
- “Pay bill”
- “They just sent me a bill after 3 months i paid a bill last month now they trying to shut my service off”
- “Billing”
Request for Information Question:
- “I need help”
Account Question:
- “I can log my account”
Other Question:
- “Am very poor in my life that is why I call the company of illuminati”
- “I want to join us”
- “I want to join the light”
Compare The Illuminating Company Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.