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Contact The Illuminating Company Customer Service

The Illuminating Company Phone Numbers and Emails

Toll-Free Number:

  • (888) 544-4877
    Report Outages
Call customer service
Send Message

General Info:

  • (800) 589-3101

Investors/ Franchasing:

  • (330) 384-4829
    Consultant, Investor Relations
  • (330) 384-2509
    Executive Assistant, Leadership
  • (330) 761-4185
    Senior Advisor, Investor Relations
  • (330) 384-3859
    Vice President, Investor Relations Phone: 330-384-3859

The Illuminating Company Emails:

General Info
Investors/ Franchising
Consultant, Investor Relations, Senior Advisor, Investor Relations
fosterl@firstenergycorp.com
Executive Assistant, Leadership
prezelji@firstenergycorp.com
Vice President, Investor Relations
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How to Contact The Illuminating Company Customer Service?

Most Popular Number:

(888) 544-4877
Report Outages
Total calls: 22 Issues resolved: 4 Last call: Mar 14, 2025
author avatar
Winnie Murugi
PissedConsumer Reporter

The Illuminating Co provides a variety of phone numbers to cater to the different requirements of its customers. For general information, you can call the illuminating company at 1-800-589-3101. Similarly, customers with hearing or speech impairments can contact the Illuminating Company customer service via TRS at 711. Additionally, the toll-free Illuminating Company phone number to report outages is 1-888-544-4877. There are also other Illuminating Company phone numbers that customers can use to contact the investors and franchising executives. For instance, customers can call the Illuminating Company at 1-330-384-4829 for a consultant at the Investors Relations department. Similarly, the executive assistant, Leadership section, can be directly contacted using the illuminating company phone number, 1-330-384-2509.

The Illuminating Co. is situated at 76 South Main Street, Akron, Ohio 44308, United States. This address is the central hub for the Illuminating Co's corporate operations and is the primary point of contact for various business-related inquiries and matters. The address can also be used for any communication with the Illuminating company customer service team. It is also advisable to furnish Illuminating company customer service with precise and comprehensive details to facilitate efficient communication and promptly handle any questions or concerns.

Customers can also reach out to the Illuminating company customer service team via their email address. The Illuminating Co. email address is webinfo@firstenergycorp.com. Alternatively, customers can use the online contact form on the Illuminating Co's website. While emailing the Illuminating company customer service, make sure to incorporate all the necessary information. This facilitates the Illuminating company customer service team to understand your issues and concerns better and then get back to you with a possible and accurate solution.

Customers can visit the official website to contact The Illuminating Co. You will have the option to log in on the website's homepage. This is valid if you are an existing customer. If you are a new user, you must create an account and log in to get the most benefits. You can also click on Contact Us in the top right corner of the website. Once you do so, you will see options for self-service and automated requests. You will also be able to view more contact numbers depending on the department you have to contact. In addition to all this, if you have a more streamlined question or require additional help, there is a contact form you can fill out and wait to hear back from one of the representatives. You might have to wait for two business days to get a response to the form you have submitted. This is because the team reviews the form first, and they can get back to you with possible solutions.

The Illuminating Company Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    82% phone 18% email

  • The best phone number to call The Illuminating Company is 8885444877. 81% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Saturday. The average call time is 10 minutes.

  • People call The Illuminating Company mainly because of product/ service, account, payments and charges.

View full overview ›
PissedConsumer Club

Contact Information

Corporate Office Address:

The Illuminating Company
76 South Main Street
Akron, Ohio 44308
United States

Other Info (opening hours):

Hours:

Monday - Friday: 09:00 - 17:00

More contact details

The Illuminating Company Rating Based on 3 Reviews

Rating details

2.6 more details
Customer service
Billing Practices
Website
Price Affordability
All 5 The Illuminating Company reviews

Rating stats

Rating trend

Summary of The Illuminating Company Customer Service Calls

27 TOTAL
CALLS
10:04 AVG CALL
DURATION
50% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Illuminating Company?

Product/ Service Question:

  • “Power outage”
  • “Reconnect service”

Payments and Charges Question:

  • “Pay bill”
  • “They just sent me a bill after 3 months i paid a bill last month now they trying to shut my service off”
  • “Billing”

Request for Information Question:

  • “I need help”

Account Question:

  • “I can log my account”

Other Question:

  • “Am very poor in my life that is why I call the company of illuminati”
  • “I want to join us”
  • “I want to join the light”

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