Reply by The Hurrycane

Thank you for reaching out to us regarding the issue with your HurryCane. There have been no adjustments made to any of our HurryCane units after manufacturing. We do want for you to be satisfied with your purchase and will be happy to speak with you right away regarding a replacement. There is no contact information connected to your post on this site, so we are unable to reach out to you directly. Please contact our customer success team so we can assist you this morning. You can reach us at 800-933-1136. We are available Monday – Friday from 8am to 8pm and Saturdays from 9am to 3pm Central Time. We are looking forward to hearing from you right away… and we hope that your wife’s surgery goes well today!

i received the cane on friday, unpacked it and read the instructions and tried to use the stability movement and it did not move. i looked real close at the joint and their was a mark like someone had tried to make an adjustment or something with it.

i need this cane replaced IMMEDIATELY. my wife is having a knee replacement surgery today, 10-13-14.

as soon as i get the new one, i will send the old one back. any question or problems, e-mail me advertise that you stand behind your product and service, lets see how close or faraway you are standing

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