Not resolved
2.8
Details
Customer service
Delivery Service
Price Affordability
Product or Service Quality
1 comment

The cane arrived with the strap snagged and stretched way out of shape, so that it cannot stay at the top of the cane as it is supposed to but falls down several inches. I ordered the purple color.

The pictures on the site showed the cane to be all one color, the one I got is two completely different purples. The shaft is a red purple, the base is blue purple. Looks horrible. The biggest problem is the flex.

It doesn't, not at all. I contacted customer service about the no flex, they said it would loosen up. Well I have tried for 2 years, it has not. Extremely disappointed in this cane.

It is just a regular cane with a multi-footed base. I think I would like it if it worked as it is supposed to, as it is, I would not recommend buying it.

Product or Service Mentioned: The Hurrycane Walking Cane.

Reason of review: Bad quality.

Monetary Loss: $40.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Irene Moore
#1690027
Shopping Expert
The HurryCane Terms of Service states that the company provides a 60-day money back guarantee if customers are not completely satisfied with the quality of purchased products.
If a defective or incorrect product is shipped, then HurryWorks should arrange for return shipping and cover expenses.
All HurryCane products come with a lifetime warranty which covers any defects in materials or workmanship arising in connection with the normal and intended use of the hurrycane. If your hurrycane is damaged or destroyed as a result of defects in its materials or workmanship, the company will at their discretion repair or replace the hurrycane with a comparable product. The warranty does not cover any damage resulting from the misuse or abuse of the hurrycane.
For more information about product return or warranty, you may call HurryCane Customer Service at 800-933-1136.