Reply by The Hurrycane

Dear Customer,

This post is before we were aware of this website and I'm sorry to hear you had a problem with the rubber washers on the base cane. I hope you reached out to our Customer Success Team at 800-933-1136 because I'm confident they would have replaced your cane.

If you haven't called us directly yet and still have your cane, please to do so and we will take care of you and replace it. The satisfaction and safety of every customer is very important to us.

Thank you,
HurryCane Customer Success

The rubber washers on the bottom of my cane have all fallen off. I would like them replaced.

I cannot use it without the washers on the bottom of the cane. I believe you should use lock tight. Thank you, Vic Box Please advise what I am suppose to do in order to use my cane. I depend on it when my wife and I travel or are just shopping.

Would appreciate an answer as soon as possible.

I will continue to use my old wood cane until I receive an answer from your company. I would like to be able to share your quick response.

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