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Contact The Health Plan Customer Service

The Health Plan Phone Numbers and Emails

Toll-Free Number:

  • (800) 624-6961
Call customer service
Send Message

Customer Service:

  • (877) 221-9295
    Behavioral Health Services
  • (877) 847-7901
    For Providers
  • (888) 847-7902
    HMO or POS
  • (800) 276-2519
    Language Interpreter Services
  • (877) 847-7907
    Medicare (SecureCare and SecureChoice)
  • (800) 624-6961 ext 7914
    Pharmacy Services
  • (855) 577-7123
    PPO
  • (888) 816-3096
    TPA
  • (800) 622-3925
    TTY/TDD (For Hearing Impaired Only)
  • (888) 613-8385
    WV Medicaid

Report Fraud:

  • (877) 296-7283
    Fraud Hotline

Media:

  • (740) 699-6285

The Health Plan Emails:

Customer Service
MyPlan Mobile App, Pharmacy Services
General Info
Corporate Compliance
Jobs/ Career
Media
Report Fraud
Report Fraud, Waste, or Abuse
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How to Contact The Health Plan?

Most Popular Number:

(800) 624-6961

The Health Plan phone number is (800) 624-6961. Do you have questions for the Behavioural Health Services department? Call (877) 221-9295 to get assistance. Providers seeking to speak to a company representative should call (877) 847-7901 to address their inquiries. Do you need to reach the company regarding pharmacy services? Dial (800) 624-6961, ext. 7914, to obtain the information you need.
All phone lines are open from 8:00 a.m. to 5:00 p.m. EST, Monday through Friday.

The Health Plan email for general questions is info@healthplan.org. You can also forward general inquiries to information@healthplan.org. Do you need to contact the pharmacy services department? Send a note to pharmacyservices@healthplan.org to get assistance. Clients who want to report fraud, abuse, or waste should send their emails to siu@healthplan.org. Marketing inquiries and suggestions should be forwarded to marketing@healthplan.org.

The Health Plan support members are available on weekdays between 8 am and 5 pm EST. However, these hours may vary during the holidays. If you don’t receive any updates on the holiday schedule, please contact the company directly to inquire about potential changes to support hours.

General inquiries can be easily submitted via an online form on The Health Plan website. If you need to send a message, go to the “Contact Us” page by pressing the “Contact” button at the top of the page. After completing a short form, press the “Submit” button to send your inquiry. After the support team reviews your question, one of the agents will get in touch with you.

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Contact Information

The Health Plan Website:

The Health Plan Help Center:

Corporate Office Address:

The Health Plan of West Virginia, Inc.
1110 Main St.
Wheeling, West Virginia 26003-2704
United States

Other Info (opening hours):

Business Hours:

Monday - Friday: 8:00am - 5:00pm (EST)

More contact details

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