The Hanover Insurance Group Phone Numbers and Emails

Toll-Free Number:

  • (800) 626-6601
    Commercial Lines Agency Helpline

Send Message

Customer Service:

  • (800) 573-1187
    Make Payment

Report Fraud:

  • (800) 799-6980

Accounting/ Billing:

  • (800) 922-8427
    Billing and Policy Service Questions

Claims:

  • (800) 799-6977
    Platinum Policy Service
  • (877) 922-2774
    Prestige Claims
  • (800) 628-0250

Headquarters:

  • (508) 855-1000

Legal:

  • (800) 446-8379
    Privacy Inquiries

Media:

  • (508) 855-4151
    Marketing Inquiries

The Hanover Insurance Group Emails:

Accessibility
Customer Service
Charitable Foundation Grant Program, Counterfeit Check Alert, Reporting an Occurrence for Human Services, Self Evaluation, Submit a Risk Directly, Workers' compensation
Jobs/ Career
Legal
Privacy Inquiries
Media
Marketing Inquiries
Is this your business?
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The Hanover Insurance Group Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    100% phone 0% email
  • The best phone number to call The Hanover Insurance Group is 8006266601. 33% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Wednesday.

How to Сontact The Hanover Insurance Group?

Most Popular Number:

(800) 626-6601
Commercial Lines Agency Helpline

The Hanover Insurance Group customer service team can be reached by several phone numbers. Depending on the request, the company offers different phone lines to address customers’ issues. The Hanover Insurance Group phone number for addressing billing issues is 800-922-8427. If you have a request regarding reporting a claim or checking the status of a claim, please call 800-628-0250. If you are an agent, the company provides two phone lines: 800-922-8427, which is a Personal Lines agency helpline and 800-626-6601, which is a Commercial Lines agency helpline. The list of The Hanover Insurance Group contacts also includes email addresses.
The company can also be contacted via social media including Facebook, Twitter, Instagram and LinkedIn. You can find links to The Hanover Insurance Group social media accounts in the footer of the “Contact Us” page.

Along with getting in touch with The Hanover Insurance Group customer support via phone, you can email the company. The Hanover Insurance Group email list includes several addresses. Depending on your issue, you can send your request to CLBilling@hanover.com for payment, EFT and billing inquiries; CLAssist@hanover.com for technical assistance for Point of Sale and TAP; and CLStatusRequests@hanover.com for endorsement and Policy issuance status.

The Hanover Insurance Group address is 440 Lincoln Street, Worcester, MA 01653-0002. Along with contacting the company via email or phone, you can send your inquiry directly to the main office via regular mail. If you need to send documents, this is the best option to choose. If you need to speak to The Hanover Insurance Group customer support representative, giving them a call or sending an email is the quickest way to address your issue.

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Contact Information

The Hanover Insurance Group Website:

The Hanover Insurance Group Help Center:

Corporate Office Address:

The Hanover Insurance Group, Inc.
440 Lincoln Street
Worcester, Massachusetts 01653-0002
United States

The Hanover Insurance Group Rating Based on 1 Review

Rating details

2.6
more details
Price Affordability
Customer service
Additional Fees
Exchange, Refund and Cancellation Policy

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Summary of The Hanover Insurance Group Customer Service Calls

3 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Hanover Insurance Group?

Return/ Replace Question:

  • “Constant changing of policy by adding names who don't reside with me”

Other Question:

  • “Contact a employee”
  • “Renta in Puerto Rico”
  • “Car accident”
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