The Hanover Insurance Group Phone Numbers and Emails

Toll-Free Number:

  • (800) 626-6601
    Commercial Lines agency helpline

Accounting/ Billing:

  • (800) 922-8427
    Billing and policy service questions


  • (800) 799-6977
    Platinum policy service
  • (800) 628-0250
    Report a Claim or Check Status of a Claim


  • (508) 855-1000
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The Hanover Insurance Group Contact Information

The Hanover Insurance Group Website:

The Hanover Insurance Group Help Center:

Corporate Office Address:

The Hanover Insurance Group, Inc.
440 Lincoln Street
Worcester, Massachusetts 01653-0002
United States

Other Info (opening hours):

Hanover Bill Payment Addresses

Regular mail:

The Hanover Insurance Company

PO Box 580045

Charlotte, NC 28258-0045


The Hanover Insurance Company

C/O Branch Banking & Trust

Attn: Retail Lockbox - 580045

5130 Parkway Plaza Blvd.

Charlotte, NC 28217

Citizens Bill Payment Addresses

Regular mail:

Citizens Insurance Company of America

Department 77360

PO Box 77000

Detroit, MI 48277-0360


JPMorgan Chase Lockbox Processing

Attn: Citizens Insurance Dept 77360

1 Village Dr. Bldg. 45 - First Floor

Van Buren Township, MI 48111

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The Hanover Insurance Group Rating Based on 1 Review

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Other Question:

  • “Car accident”


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The Hanover Insurance Group is ranked 40 out of 1201 in Insurance category

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