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Contact The Elf on the Shelf Customer Service

The Elf on the Shelf Phone Numbers and Emails

Toll-Free Number:

  • (877) 919-4105
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The Elf on the Shelf Emails:

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How to Contact The Elf on the Shelf Customer Service?

Most Popular Number:

(877) 919-4105
Total calls: 44 Issues resolved: 6 Last call: Dec 5, 2024
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PissedConsumer Reporter

The Elf on the Shelf provides one main toll-free phone number for communication with an online store representative: 877-919-4105. Dial it if you want to order certain goods by phone or want to find out more details about games. When planning your communication with a real person by phone, remember about the following hours: Monday through Friday from 9 a.m. to 5 p.m. EST. If you cannot talk by phone, get in touch with a virtual assistant. For it, click on the “Contact Us” button under “Support” on the main page of the official company website.

If you have non-urgent questions or requests, send a letter with them to the following The Elf on the Shelf email: customerservice@lumistella.com. Have questions or comments related to the Terms of Use? Apply to the specialist at compliance@lumistella.com. Are you interested in details about the Privacy Policy? Use the following company contact: privacy@privo.com.

The Elf on the Shelf headquarters is located at the following address: 3350 Riverwood Pkwy SE
Suite 300 Atlanta, Georgia 30339, United States. Use it for personal visits to discuss certain corporate-related issues. Not quite familiar with the area where the company office is located? Enter the above-mentioned address in the Google Maps search field, and you’ll see the location on the map, where you can plot a route to your destination from your home or other location.

The Elf on the Shelf Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    86% phone 14% email
  • The best phone number to call The Elf on the Shelf is 8779194105.

  • The longest wait times are on Thursday and Monday, while the shortest are on Tuesday. The average call time is 1 minute.

  • 100% of the consumers who called the company’s customer support stated that their issues were resolved.

View full overview ›
PissedConsumer Club

Contact Information

The Elf on the Shelf Website:

The Elf on the Shelf Help Center:

Corporate Office Address:

CCA and B LLC
3350 Riverwood Pkwy SE Suite 300
Atlanta, Georgia 30339
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 5:00pm

More contact details

Fax:

+1-678-990-1182

The Elf on the Shelf Rating Based on 3 Reviews

Rating details

4.4
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Price Affordability
Value for money
Customer service
Product or Service Quality

Rating stats

Rating trend

Summary of The Elf on the Shelf Customer Service Calls

44 TOTAL
CALLS
00:48 AVG CALL
DURATION
43% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call The Elf on the Shelf?

Request for Information Question:

  • “To talk to my elf”
  • “To talk to elph”
  • “I have to ask a question”

Other Question:

  • “I need an elf on the shelf”
  • “My kids would like to have a call with him”
  • “To come to my house”

Compare The Elf on the Shelf Customer Service To

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