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Contact The Elf on the Shelf Customer Service

How to Reach a Person at The Elf on the Shelf

Verified Contact Information

Toll-Free Number:

  • 1-877-919-4105
Call Now
Send Message

Customer Service:

customerservice@lumistella.com

Legal:

privacy@privo.com
Privacy Inquiries
compliance@lumistella.com

The Elf on the Shelf Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular The Elf on the Shelf Phone Number
1 (877) 919-4105
Average Calls duration
1 minute
Most Popular The Elf on the Shelf Email Address
privacy@privo.com
Issue Resolution Rate
Medium (45% reported full resolution)
Contact Method Distribution
87% phone, 13% email
Common Reasons for Contact
Request for information
View full overview

How to Contact The Elf on the Shelf Customer Service?

The Elf on the Shelf provides one main toll-free phone number for communication with an online store representative: 877-919-4105. Dial it if you want to order certain goods by phone or want to find out more details about games. When planning your communication with a real person by phone, remember about the following hours: Monday through Friday from 9 a.m. to 5 p.m. EST. If you cannot talk by phone, get in touch with a virtual assistant. For it, click on the “Contact Us” button under “Support” on the main page of the official company website.

If you have non-urgent questions or requests, send a letter with them to the following The Elf on the Shelf email: customerservice@lumistella.com. Have questions or comments related to the Terms of Use? Apply to the specialist at compliance@lumistella.com. Are you interested in details about the Privacy Policy? Use the following company contact: privacy@privo.com.

The Elf on the Shelf headquarters is located at the following address: 3350 Riverwood Pkwy SE
Suite 300 Atlanta, Georgia 30339, United States. Use it for personal visits to discuss certain corporate-related issues. Not quite familiar with the area where the company office is located? Enter the above-mentioned address in the Google Maps search field, and you’ll see the location on the map, where you can plot a route to your destination from your home or other location.

PissedConsumer Club

Contact Information

The Elf on the Shelf Website:

The Elf on the Shelf Help Center:

Corporate Office Address:

CCA and B LLC
3350 Riverwood Pkwy SE Suite 300
Atlanta, Georgia 30339
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 5:00pm

More contact details

Fax:

+1-678-990-1182

Why Customers Call The Elf on the Shelf?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 74%
  • Request for Information 26%

Customer Inquiries & Issues

74%
  • "To tell them, I already grab my letter for Christmas"
  • "To them I wrote my Christmas letter"
  • "Can you say something important to our elf?"

Request for Information

26%
  • "To talk to elf on the shelf"
  • "I would to talk to the elf"
  • "to talk"

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PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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