Very Positive Experience with The Dump - Even After Damaged Cushion
My review may be the only positive review on here but I want to share my experience with The Dump here in Atlanta. I went to the New Yearโs Eve/After New Year sales.
Went on a Friday and was probably there for over an hour. I didnโt find any sofa set/love seat that was comfortable. Iโm short with a bad back so I have to โtry outโ furniture because 90% that are made are not comfortable (back cushions too soft, seat cushions too long, etc.). Saturday I went back giving it another shot and was there for a good 2 hours when I finally found a leather love seat that was to my liking.
I bought 2 love seats since there was no sofa in the color I wanted. The delivery was set for a Saturday and I had placed the delivery out 2 weeks due to my schedule. Day of delivery was right on schedule, guys were pleasant and all went well until I noticed one of the back cushions was damaged. I didnโt see this until after the delivery guys left.
Took pictures, emailed to customer service (the delivery date was MLK so it was a holiday and a Monday). A customer service rep (Ski) sent me an email shortly after saying she would call me the next day. She called like she said she would, I told her I would take the cushion to the store to replace the one cushion. She stated that the complete love seat would need to be replaced because the leather dye may not match.
Scheduled delivery for Saturday (today). Got the automated call yesterday stating delivery would be between 12:00 NN and 3:00 PM. Today the automated call stated that the delivery would be in fifteen minutes. That call was at 10:00 AMโฆ great 2 hours early.
Swapped out the love seats in less than 10 minutes. I could not be happier. Customer Rep (Ski) was on the phone making sure all was good with the delivery. Maybe Iโm the lucky one.
The love seats are dual power reclinersโฆ a lot larger than what I thought they would be. BUT, the love seat(s) is the most comfortable sofa Iโve ever sat on.
Having leather in the past, I do know that the leather needs to be conditioned on a regular basis to keep the leather supple and keep from cracking. I plan on keeping these a very long time and I plan on going back to The Dump again for future purchase(s).
Reason of review: Good customer service.
Location: Kennesaw, Georgia
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You and I both had had POSITIVE EXPERIENCES with THE Dump, Atlanta. Let's KEEP giving this store POSITIVE REVIEWS! I sure management appreciates the feedback.
Don't be duped - she works for The Dump!