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1.9

I purchased a mattress form the Dump and it was suppose to be available for pickup on 6/18 and when I went to get my mattress I was told they did not have it and they didn't know when it would come in, I went back to the store to get a refund because that's a breach of the contract I signed with them.whwn i went to customer service they tried to say I couldn't get a refund i asked to speak to a manager of course she was rude so I asked to speak with the store manager not a customer service rep. Jason came down and talked me and my husband and I thought he was being helpful he told use we could pick another mattress that was around the same price or a couple hundred dollars more for our inconvience so I purchased a Itwin advantage plush TT king size mattress from the dump and I'll tell you they definitely have a shady business. The mattress my husband and I picked in the store was plush alright and the one that I received felt like sleeping on rocks so I was waiting outside the store as soon as they opened and once again asked for the manager. The manager tried to say it felt like that because it needed to be broken in and they could send a technician to see if it was defective. I explained to the manager that whomever he was going to sends works for the dump and I wasn't a complete ***. I gave them an option for sure I told the manager if I did not get a refund I would bring the mattress and lay it right next to the one I suppose to be getting and we could ask the customers that were shopping at the time if they thought it was the same bed, needless to say I received a refund.I was prepared to hire a lawyer because I truly think they are committing fraud.

BUYER BEWARE!

Horrible store!

Reason of review: Order processing issue.

Location: Los Angeles, California

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Guest

Thanks for this info. I was going to buy from them and, I haven't bought anything from them because I've read, and heard from friends of mine, a lot of complaints about them.

It sounds like the experience I had with Brandsmart.

Won't shop there again and will not shop at the dump. Sounds as though that's what they want to do, that is; dump all of the reject stuff on their customers.

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