I purchased a spa cover from The Cover Guy in Oct 2011 for $385. The lift handle ripped within one year, no big deal.
Now the vinyl is falling apart and cracking at 3 years and 8 months, so I called and was told to send in pictures. Three phone calls and one email later I am told that they will send me a new cover (no warranty on it) to replace the defective one for $325 plus shipping or I can just buy a new one from them at a discount. Either way it ends up at almost $375 again for a product that did not live up to their claims and really isn't covered by a useful warranty at all.
I would never do business with these crooks again. Avoid at all costs!!!!!
Reason of review: Bad quality.
Monetary Loss: $375.
The Cover Guy Cons: Vinyl cracked, Warranty service.