Coatesville, Pennsylvania
1 comment

Purchased spa cover one year ago. Water.

Leaked inside the inserts after one year of use .

They said they would replace the inserts but I would have to pay shipping which was 106 dollars. Will likely pay for a new cover elsewhere.

Reason of review: Damaged or defective.

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Anonymous
#991745

Hello Anonymous,

The warranty does not cover shipping cost. This is outlined with the document you received with your cover.

You will find this is the same throughout the industry.

The product is very large to ship and we do shop for the best prices available.

If you need further assistance or would like to identify yourself, please do not hesitate to contact me.

If there is no reply to this message within 30 days it is most likely not legitimate.

Regards Claire (ext 207) claire@thecoverguy.com