The Cover Guy Hot Tub Cover Review from Oregon City, Oregon
1 comment
Warranty is a joke. Basically offer you a new cover at original price.
Prorated plus shipping. Same price as new cover.
Reason of review: Warranty issue.
Location: Oregon City, Oregon
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Comments
Please avoid publishing any personal information and promotional content
Hi Bruce,
The warranty is pro-rated and a copy of it did come with the cover, it was resent for your information. It is pro-rated as covers are wear and tear items.
The warranty does not usually cover waterlogged inserts unless you have the upgraded plastic, which you did not purchase.
The other issue with the cover does qualify under the pro-rated warranty. You are currently in year 4 of your warranty, which gets you a 30% discount on the original purchased price. The shipping rate was also discounted for the quote given to you.
Shipping a cover to your area average cost is $120.
The warranty manager has sent you a follow email, please respond to resolve your complaint.
Sincerely,