Cover is junk. workmanship is poor.
materials they use are not the best in the industry - that is misleading, vinyl is low quality, doesn't last. Warranty is basically a way to get you to pay for a replacement cover that won't last. All the problems you are reading here is representative of the problem with my cover. Broken straps, stitching releasing, vinyl ripping.
I have yet to read an owner that has reported a cover lasting more than a couple of years. Contacted them but they just want you to pay for a replacement cover instead of providing what we pay for and that is a quality made cover.
Original covers last 5 years, so how do they say they make the best cover when it doesn't last half the life of an original one? Save yourself trouble, replace your cover with one from the manufacturer.
Product or Service Mentioned: The Cover Guy Hot Tub Cover.
Reason of review: Bad quality.
Monetary Loss: $500.
Preferred solution: make the cover that supports your words of the best cover.
I didn't like: Product.