3 comments

Quick service after ordering, and they caught my measuring mistake. (Good customer service) When product arrived the accessory (cover cap) was torn from packaging staples.They were some what slow in authorizing refund and even slower notifying us that they received item, and even slower in getting authority to issue credit back to us rather than replace.

Finally got refund, but in this day of electronic communication, they were very disappointing about their (customer service). The product seem to be of a lesser quality than my original factory cover, and I thought the tie downs were of a lesser quality and in poor locations for our needs

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Anonymous
#315848

I have to echo what the origional post said. Its impossible to get them on the phone, as their phone system hangs up on you. Customer service is a joke, and I had to call my cc agency to get a credit for a lifter that was never shipped

Anonymous
#227025

we received our spa cover from The Cover Guy and it fits better than the original. better quality as well.

The service was fast and friendy.

i never order on line without seeing the product but The Cover Guy delivered what they promised! i would recommend them to anyone.

Anonymous
#210329

We purchased our cover from The Cover Guy this year and they were great. The sales people were friendly and very knowledgeable.

The cover is great quality and by far better than the ones the dealer were offering for twice the price. I would recommend The Cover Guy covers to anyone

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