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Update by user Apr 25

company called and they said they had upgraded the phone system which gave every one new extension numbers and deleted all old voice mails , they apologized for the lack of communication and were quiet helpful in resolving all my issues. said they were going to recommend more internal training , at this point im satisfied with the response I have received and pleased with managements followup now to see how delivery goes

Original review posted by user Apr 23

Order: CGUS-233***

extremely frustrated, per instructions I called in and talked to customer service ,I had questions and my tub was over sized got the price and payed , a week goes by i get an email saying I owe an additional $50 because its oversize , I know that, that’s why I called in , the customer service person and I talked about that , I've now been playing phone tag for over a week , you can’t get to a person when you call in , if they didn't have so many "good" revues I’d say it’s a scam, extremely frustrating , I'm being penalized for their ineptness

Product or Service Mentioned: The Cover Guy Cover.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Deliver product or service ordered.

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TheCoverGuy
#1681812
The Cover Guy Verified Representative

Hello, We are happy to hear you are satisfied with our follow-up. Thank you for sharing your feedback!

It is our pleasure to serve your hot tub needs.

We consider it our privilege to have you as a customer. Sincerely, Anne Customer Care Manager The Cover Guy

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