Resolved
3.2
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Poster increased review rating.
1 comment

Update by user May 20

See my updated comment.

Update by user May 20

After my review went up, I was able to get a refund without the cancellation fee. I'm now satisfied, but it would have been better if they had a less punitive cancellation policy like the one I got from the company that I eventually ordered from (their policy reasonably said that I could not cancel once the order was in production). I gave my word that I would delete this review, but if I can't, I upgraded the review and added this note.

Update by user May 15

I'm in discussions with a different person at The Cover Guy, so this may turn out better, but that's speculative at this point.

Original review posted by user May 13

I made an order for a spa cover. A day later, they emailed and wanted me to confirm my measurements.

I made a minor refinement (a half inch adjustment) and thanked them. They wrote back another day later wanting more information, which added more days to the order. There was no change. Frustrated, I saw that I could order from a different company for $50 less.

I noticed that they had already charged my credit card. I asked for refund.

They said that I would have to pay a $50 cancellation fee. Now I have to do business with this company that I would never want to do business with again.

Product or Service Mentioned: The Cover Guy Hot Tub Cover.

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Full refund.

I liked: Website.

I didn't like: Cancellation policy.

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TheCoverGuy
#1686550
The Cover Guy Verified Representative

Hello, Thank you for letting us know about your recent experience with The Cover Guy. I apologize if our service did not meet your expectations, and appreciate you taking the time to share your concerns with us.

Please contact us at feedback@thecoverguy.com if the situation isn't resolved to your satisfaction. Sincerely, Anne Customer Care Manager

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