Ordered the upgraded cover and paid extra for the better vapor barrier. Lasted two years and barrier disintegrated.
Cover is too heavy to lift now. Filed warranty claim, since they have a "7 year" warranty. Total joke. They wanted me to pay over $150 shipping to send replacement parts, or buy another cover for $100 off.
Why on earth would I pay additional for a product that failed almost immediately! Product and company are a joke. Don't waste your money. Company misrepresents itself.
These are not high quality!
The cheap cover that came free with my hot tub lasted 3 years longer than the "high quality" replacement cover from the Cover Guy.
Product or Service Mentioned: The Cover Guy Cover.
Monetary Loss: $400.