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My 2 previous hot tub covers were from Beachcomber. The cost Was 500 dollars and both lasted 5 years with little wear other than discoloration. Our first time with the cover guy cost us 400 dollars. there advertising states highest quality materials to withstand harsh Canadain winters, a totally false and misleading statement. we Received our hot tub cover in October 2013 and by March 2014 the seams were coming apart in the middle. We called The cover guy who deferred us to the warranty company. The warranty people never called us back. A very unethical outfit in our estimation. Will never recommend them.

The Bedards

Maple, ontario

Monetary Loss: $400.

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Hamilton, Ontario, Canada #838036

I am sorry to hear that your email was missed by our warranty department. We can assure you that we do respond to all emails with in 24 hours.

Please email our warranty department at customerservice@thecoverguy.com and let that department know you did not hear back. We will make sure you receive a response with in 24 hours.

Thank you,

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